A bright future for the Customer Service Agent
With insights from Getronics’ Chris Castro, here are the reasons we think the CSA has a long and rewarding career ahead—if they embrace technology in the right way.
With insights from Getronics’ Chris Castro, here are the reasons we think the CSA has a long and rewarding career ahead—if they embrace technology in the right way.
Cloud migration doesn’t mean simply signing up with a cloud provider and expecting all your IT and process challenges to fade away.
There has been a move to grant healthcare professionals greater access to digital tools that can boost productivity, reduce delays, and ultimately improve patient outcomes. Through its Sfere app, Getronics is playing a prominent role within this movement.
The difference between security from an MSP and MSSP is the difference between putting on a padlock … and hiring a team of patrolling guards with dogs.
Although the benefits of cloud solutions are well understood, such as scalability, reliability, and affordability, some businesses remain reluctant to fully embrace the cloud, while other businesses aren’t entirely sure how the cloud would make a difference to their operations.
Away from vendors and apps, and into the higher-minded functionalities and methodologies the digital workplace now needs to stay productive. Five key technologies won’t just be nice-to-haves, but must-haves.
Let’s not forget the everyday experience of the average worker is a lot closer to home: their PC or laptop. And if their local operating system isn’t functioning smoothly, even the greatest cloud service won’t achieve much.
It’s possible to empower frontline workers with the modern tools required so that businesses can improve the customer and employee experience.
While we transition to a hybrid way of working (a few days in the office, a few days at home), this information might come in handy as you start to build your new remote working policy.
Our philosophy isn’t to build, leave, and wait for your next project. It’s to “run the program”: start everything up, watch it working, and see where it could be improved further.
A few thoughts on getting you started on bringing your IT and OT systems together to drive real business benefits from the results.
Cyber security frameworks provide an excellent basis for building your cyber strategy and increasing your security maturity. Here are our recommendations for five of the best frameworks to get started with.
With your staff working outside the office, here are some of the biggest threats facing your remote workforce, and how to counter them.
Moving to the cloud isn’t a switchover. It’s a journey. And unless you plan that journey correctly, you risk driving a thousand miles in the wrong direction.
Campus managers and their maintenance teams face a huge challenge and, while technology will help them find some solutions, it won’t avoid the headache of figuring out what the best decisions are.
As we look ahead to a post-COVID world, building owners and managers should examine innovative ways of promoting health and safety in their offices, campuses, and other environments for the benefit of their workers and visitors.
User adoption might be blocking your digital workplace strategy – how to get them on board?
Kenton Fine, Chairman & CEO, reflects on the last 12 months since the acquisition, when he started his journey with Getronics.
Getronics has surpassed expectations by reaching a global Net Promoter Score (NPS) of 58 points, going way above industry benchmarks.
From privacy & security to transforming legacy buildings, we address the most frequently cited concerns around smart buildings.
With insights from Getronics’ Chris Castro, here are the reasons we think the CSA has a long and rewarding career ahead—if they embrace technology in the right way.
Cloud migration doesn’t mean simply signing up with a cloud provider and expecting all your IT and process challenges to fade away.
There has been a move to grant healthcare professionals greater access to digital tools that can boost productivity, reduce delays, and ultimately improve patient outcomes. Through its Sfere app, Getronics is playing a prominent role within this movement.
The difference between security from an MSP and MSSP is the difference between putting on a padlock … and hiring a team of patrolling guards with dogs.
Although the benefits of cloud solutions are well understood, such as scalability, reliability, and affordability, some businesses remain reluctant to fully embrace the cloud, while other businesses aren’t entirely sure how the cloud would make a difference to their operations.
Away from vendors and apps, and into the higher-minded functionalities and methodologies the digital workplace now needs to stay productive. Five key technologies won’t just be nice-to-haves, but must-haves.
Let’s not forget the everyday experience of the average worker is a lot closer to home: their PC or laptop. And if their local operating system isn’t functioning smoothly, even the greatest cloud service won’t achieve much.
It’s possible to empower frontline workers with the modern tools required so that businesses can improve the customer and employee experience.
While we transition to a hybrid way of working (a few days in the office, a few days at home), this information might come in handy as you start to build your new remote working policy.
Our philosophy isn’t to build, leave, and wait for your next project. It’s to “run the program”: start everything up, watch it working, and see where it could be improved further.
A few thoughts on getting you started on bringing your IT and OT systems together to drive real business benefits from the results.
Cyber security frameworks provide an excellent basis for building your cyber strategy and increasing your security maturity. Here are our recommendations for five of the best frameworks to get started with.
With your staff working outside the office, here are some of the biggest threats facing your remote workforce, and how to counter them.
Moving to the cloud isn’t a switchover. It’s a journey. And unless you plan that journey correctly, you risk driving a thousand miles in the wrong direction.
Campus managers and their maintenance teams face a huge challenge and, while technology will help them find some solutions, it won’t avoid the headache of figuring out what the best decisions are.
As we look ahead to a post-COVID world, building owners and managers should examine innovative ways of promoting health and safety in their offices, campuses, and other environments for the benefit of their workers and visitors.
User adoption might be blocking your digital workplace strategy – how to get them on board?
Kenton Fine, Chairman & CEO, reflects on the last 12 months since the acquisition, when he started his journey with Getronics.
Getronics has surpassed expectations by reaching a global Net Promoter Score (NPS) of 58 points, going way above industry benchmarks.
From privacy & security to transforming legacy buildings, we address the most frequently cited concerns around smart buildings.
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