About Us

The Getronics Board of Management consists of eleven board members, including our Chairman & Group CEO, Nana Baffour.

Leadership team


Nana Baffour

Chairman & Group CEO

Mr. Baffour is the Chairman and Chief Executive Officer of the Getronics Group as well as the Chairman, Chief Executive Officer and Founder of Bottega S.a.r.l., an investment holding company focused on data center, IT services and infrastructure businesses with operations in Europe, Latin America, and the U.S.

A seasoned investor and operator with a particular expertise in serving the utilities sector, Mr. Baffour has proven a track record in innovation inspired growth, balance sheet restructuring, managing turnarounds and creating shareholder value. Predecessor investment partnerships led by Mr. Baffour have acquired and managed over 11 companies globally with more than $1 billion in enterprise value.

Over the past 16 years, Mr. Baffour has led the acquisitions of notable divisions of larger enterprises, including Vertex Data Science from United Utilities Group PLC, DMW Systems from Tomkins Plc, Consonus Data Center from Questar Gas Corporation, and Strategic Technologies from GE Capital, amongst others. Most recently, Mr. Baffour led the acquisition of Getronics for €220 million from Aurelius Equity Opportunities SE & Co KGaA, a publicly listed German investment holding company.

Bottega’s Latin American operations include Grupo Cimcorp, one of the largest IT data center and telecommunications service providers focused on the middle market in Brazil, with approximately 650 employees and over 2,000 clients.

Exits include the sale of Consonus Data Centers to Oakhill Capital and the sale of Strategic Technologies to Datalink Corporation, amongst others. Mr. Baffour grew Consonus Data Centers from less than 10,000 square feet of raised floor to over 50,000 square feet of raised floor by the time of its sale, and its South Data Center became the first commercial data center to win the U.S. EPA’s Energy Star certification for energy efficiency.

Prior to becoming an entrepreneur, Mr. Baffour worked for several blue-chip global companies including Standard and Poor’s (S&P) and Credit Suisse First Boston in Europe and the U.S.

Mr. Baffour has a B.A. in Economics from Lawrence University, a M.S. in Economics from University of North Carolina, and an MBA from New York University’s Stern School of Business. Mr. Baffour also attended the London Business School and is a Chartered Financial Analyst (CFA®).

Currently, Mr. Baffour splits his time between homes in London, New York and Sao Paulo.

Rogério Dias

Global Head of Commercial Strategy

Mr. Dias joined Getronics in 2017 with over 28 years of industry experience. Prior to Getronics, Mr. Dias was Executive Vice President of Sales at Grupo Cimcorp and responsible for large client acquisitions. After this position he took over as COO of the company where worked for 21 years. During this time, Mr. Dias was also a key player in the merger integration of Cimcorp and DGS, creating Grupo Cimcorp. Mr. Dias previously worked for 10 years at Itautec, an IT services company owned by one of Brazil’s largest commercial banks.

Paul Fox

Global Head of Sales

Mr. Fox joined Getronics in October 2014 as Global Business Development Director responsible for leading the development of Getronics global shift to digital solutions, while also leading the UK sales organisation in the capacity of CSO. In August 2017 Fox was appointed CEO of Getronics UK & International business units which account for approx. 40% of the companies worldwide revenue. In this role Paul leads Getronics sales teams across the globe to assist customers in their journey of digital transformation, ensuring a smooth transition and best use of technologies and solutions, to support their business growth objectives.

Gilberto Caparica

Global Head of Marketing, Brand & Communication

Mr. Caparica joined Getronics in 2017 and has more than 30 years of experience in IT services, including 16 years focused on corporate and enterprise sales of ERP software. Mr. Caparica was instrumental in the transformation of Grupo Cimcorp from an IT reseller to an IT services integrator, leading to a doubling of services gross margins with recurring revenues. Prior to joining Grupo Cimcorp, Mr. Caparica was the CEO of 20-20 Technologies in Brazil.

Rogier Bronsgeest

Chief Operating Officer & Head of Global Service Delivery

Mr. Bronsgeest joined Getronics in 2018. Prior to joining Getronics, he served as the Chief Customer Experience Officer at Colt Technology Services Limited. He was responsible for managing customer service and experience across Colt technology. He also held senior leadership roles in Telecom and IT services companies, where he managed and transformed global service and operational organizations as well as global P&L’s. Mr. Bronsgeest previously worked at BT Global Services, KPN, IBM, Rational Software, Unisys and Baan Software.

Caroline Montgomery

Global Head of Engineering & Solutions

Ms. Montgomery joined Getronics in 2014 and has over 30 years of experience working across the end-to-end lifecycle of IT services, including 14 years at Fujitsu. With deep expertise in winning & delivering large scale IT outsourcing programs, Ms. Montgomery has held a number of senior positions, ranging from Director of Operations, Director of Transformation, and Chief Technology Officer, at several companies, including Serco, Borland, and Cray Research.

Frank Asante-Kissi

Global Head of Administration

Mr. Asante-Kissi joined Getronics in 2017 and has over 15 years of experience in managing the operational excellence of IT services and infrastructure businesses. Working in conjunction with Mr. Baffour, Mr. Asante-Kissi has been involved in the acquisition and management of numerous companies, including Grupo Cimcorp, Vertex Data Science, DMW Systems, Consonus Data Centers, and Strategic Technologies, amongst others.

Tim Shea

Chief of Staff / Head of Cost Management Office and Corporate Development

25+ years of global experience in IT and technology services/solutions industry and 15+ years leadership experience in IT Outsourcing, Applications, Software, and Services

Served in various capacities including Chief Executive Officer (Kentrox), Senior VP and Principal (Platinum Equity), Chief Administrative Officer, Chief Human Resources Officer, SVP of Corporate Development (CompuCom) and Chief Financial Officer (Aptis Software).

Has been involved in the acquisition, management and exit of several IT services and technology companies.

Began career as a United States Army Officer.

Deborah Exell

Global Head of Human Capital & Change

Ms. Exell joined Getronics in 2017 and has over 25 years of organization strategy and development with global businesses. Deborah specialized in helping shape and delivery strategy with particular emphasis on organizational alignment. Deborah has worked with large financial services groups (Deutsche Bank, RBS Group, Lloyds Banking Group, Amex) as well as with the Coca-Cola Company.

Mark Cook

Vice Chairman

30+ years of business transformation experience in IT, BPO and business services with Global leadership roles in USA, Europe and Asia Pacific. Held the role of Group CEO Getronics, having led the Portfolio Shift strategy with the acquisition and sale of Getronics from KPN to Aurelius and onwards to Bottega.

M&A leadership in 10 plus deals. Entrepreneur in early 90’s , start up with IT implementor Druid plc with IPO and latterly sold to FI Group in 2000 for $1 Bn. Formed Xansa plc and made acquisitions in Europe and India latterly selling to Groupe Steria 2007. Groupe Steria COO for 2 years post acquisition delivering $30m post acquisition synergy savings as promised to Paris stock market.

Consulting career spanned delivery of major $200m plus transformation programmes with first SAP ‘asap’ project to Guinness in Dublin, Ireland, Alliance Boots, General Manager of BBC’s finance and accounting with first offshore outsource to BBC, led and won the first outsource of a Police Authority command and control service.

Mission & Vision


Our mission

We are passionate about creating an exceptional user experience, essential to achieving successful business outcomes. With the strength of a global offering, Getronics remains locally focused to put customers first. We have the people, skills, experience, network and capabilities, all underpinned by a demanding, outcome-driven, hands-on culture. Our proactivity, resiliency and adaptability allow us to drive the innovation and transformational change that our customers, and their customers, need to succeed in an increasingly dynamic and interconnected Digital World.

DELIVERING EXCEPTIONAL USER EXPERIENCE

Our vision

Our vision is to become the preferred partner in business transformation using technology and exceptional people, with a unique focus on happy clients by enabling happy employees.

Our mission

We are passionate about creating an exceptional user experience, essential to achieving successful business outcomes. With the strength of a global offering, Getronics remains locally focused to put customers first. We have the people, skills, experience, network and capabilities, all underpinned by a demanding, outcome-driven, hands-on culture. Our proactivity, resiliency and adaptability allow us to drive the innovation and transformational change that our customers, and their customers, need to succeed in an increasingly dynamic and interconnected Digital World.

DELIVERING EXCEPTIONAL USER EXPERIENCE

Our vision

Our vision is to become the preferred partner in business transformation using technology and exceptional people, with a unique focus on happy clients by enabling happy employees.

Global Strategic & Technology Partners


Getronics has been a Cisco partner for over 20 years. We are a Multinational Partner with Gold certification in 5 countries. We have also achieved the highest level of Cisco Channel Customer Satisfaction Excellence for the 8th consecutive year.

Getronics has been a Microsoft Partner for over 30 years, Gold Certified for more than 15 years and also named one of the few ´High Potential´ Partners in 2015.

As a HP Platinum partner, Getronics is recognized for delivering top-tier HP hardware and services solutions that create secure, user-friendly workplace experiences for end-users.

Getronics is one of only four global service providers for Dell. Getronics has 1,200 trained Dell engineers, providing maintenance, warranty and life cycle services to Dell customers worldwide.

Global Workspace Alliance


User-focused solutions for your Global Workspace needs


With Getronics in the lead, the Alliance combines the strength of local leaders to supply IT support to multinational companies around the world, delivering field and remote services in over  100 countries. Alliance menbers share common processes, methods and tools to ensure seamless delivery across regions. By engaging with a member of the Alliance, international organisations can plug into an extended service network through a single business point of contact. This differs fundamentally from the locally sub-contracted resources used traditionally in many international IT service contracts: all alliance members work together to anticipate service requirements and to plan and manage resources accordingly. For the client, this results in simplified contract management.

“We’ve been working with the GWA members Getronics, in Singapore and Malaysia, & SPIE, in France, for several years now, and we are always satisfied with their ability to work as a single entity. We are running global IT operations located in Europe, the Middle East and APAC, and the IT services have been aligned across the regions and delivered consistently at the expected level of quality. We look forward to continuing working with GWA and taking on the new challenges of INSEAD’s IT for the benefit of our organization, students and prospects.”

Alexandre Papadopoulos, Head of IT Operations & Infrastructure, INSEAD

“While GWA is very unique, it offers a credible way to provide workspace managment on a global level, based on a flexible, network driven ecosystem”

current analysis

Benefits of working with the GWA

A single point of accountability for flexible and collaborative access to a broad range of IT services.

A common toolset that gives partners and program managers complete visibility and transparency into the service delivery process.

Streamlined program management, interfaces, accountability and reporting for all aspects of service delivery.

Consistent service quality across all geographies.

Scalability to meet your changing requirements.

A unique focus on the user, which results in a more productive workforce, enhanced experience and customer satisfaction.

Facts & Figures

38,000 total employees.

Marketing and operational presence in over 40 countries with extended coverage in 100+ countries.

GWA partners cover 80% of the global economy 9.9 million Workspace Assets Managed.

Alliance partners span all regions and include: Getronics, CompuCom, SPIE, Tecnocom, AGCN, Centric, InfoCare, S&T, Eire Systems, NSC and Topnew Info, among other leading IT players around the world.

“Despite the rise of cloud services and automation, the Global Workspace Alliance knows that the end-user outsourcing market still requires some high-touch capabilities that only local service engineers can provide.”

*451 Research ® : Global Workspace Alliance 2.0 formed to deliver the last mile of support to customers