One Accountable Partner
Delivered Globally
When your technology stretches across borders, it's easy to end up managing it in pieces – a different vendor per country, a different invoice in a different currency, and no single person who owns it when something goes wrong.
Getronics removes that complexity. As the founding and leading member of the Global Workspace Alliance (GWA), we deliver IT services and last-mile on-site support in more than 185 countries – through one point of contact, one contract, and one team accountable for the outcome, wherever your people are.
What “One Team Accountable” Really Means
Behind it sits a single governance framework, shared tooling, and pre-agreed contracts and SLAs so scale never comes at the cost of accountability.
01
Always-on support
One escalation path, day or night. Consistent service and committed SLAs from a single team, wherever and whenever you need it.
02
One point of contact
A single contract and one accountable contact for every country you operate in, backed by local, in-country expertise, not local handoffs.
03
Flexible global delivery
Centralised or local billing, unified under one contract – so adding a country never means adding a new vendor relationship.
Global field services and warranty support for a leading hardware manufacturer
A global hardware and service provider needed a partner that could absorb the complexity of delivering field support, deployment, and warranty services across international regions without compromising consistency or speed. Getronics has held that role since 1994, managing approximately 250,000 tickets annually and representing the customer’s brand on-site with end customers every day together with GWA partners.
Scale without losing accountability
Most IT providers force a trade-off: reach, or accountability. The network Getronics leads removes it – one point of contact and one bill, backed by 38,000 field engineers managing more than 10 million workspace assets across 185 countries. You get global capability, without the complexity of managing it yourself.
38,000
field engineers
185 countries
covered
10 Milllion
workspace assets supported