Onsite IT Services
Onsite IT Support
That Meets People
Where They Work
Deskside engineers, walk-up tech bars, smart lockers and white-glove service — hands-on IT support based at your sites, keeping your people productive in person.
DELIVERY MODEL
One Physical Support Model. Two Delivery Modes.
Combine dedicated onsite teams with scheduled and dispatched engineer visits to match the support needs of every location. Getronics coordinates both through one work-order system, governance framework and commercial model, with unified reporting and one point of contact.
Onsite IT Services
Dedicated engineers work at your premises where demand justifies a regular presence, becoming part of your operational environment while remaining connected to the wider Getronics delivery model.
Best suited to: Headquarters, campuses and locations requiring a dedicated onsite presence.
Field Services
Hands-on engineering when your sites need it. Scheduled visits and dispatch-based support cover stores, branches, plants and offices where a dedicated engineer is not required.
Best suited to: Distributed locations requiring scheduled or dispatch-based support.
Overview
Some Problems Can't Be Fixed Remotely
A failed device before a critical meeting. A new joiner with nothing set up. An executive who needs it working now. However good remote support is, some moments need a person at the desk.
Getronics provides dedicated onsite IT presence at your offices and campuses — from resident engineers and scheduled deskside visits to walk-up tech bars and self-service device lockers — as part of one global support model spanning 185 countries and 22 languages.
Resident Expertise
Dedicated engineers based at your sites who know your people, your environment and your priorities.
Experience-Led Design
Walk-up help, device vending and VIP service built around how employees need support.
One Global Model
Consistent onsite service standards at every location, under one contract and one point of contact.
Our Solutions
Onsite Support That Meets Every User Where They Work
Deskside Support & Resident Engineers
Onsite engineers provide hands-on IT support at offices, campuses and other business locations. They help resolve device and workplace technology issues in person, while building familiarity with your users, environment and operational requirements.
Walk-Up IT Service Café
A convenient onsite support point gives employees direct access to technical assistance, device support and practical guidance. Users can get help in person without relying solely on remote support channels.
Smart Lockers
Smart lockers provide a convenient way to distribute and collect IT equipment, including replacement devices. They can help make equipment exchanges more flexible and reduce the need for users to wait for an onsite appointment.
White-Glove & VIP Support
Onsite support can be tailored for executives, senior stakeholders and other users with specific service requirements. Dedicated coordination and personal assistance help provide a discreet, responsive experience for high-priority support needs.
One Global Work-Order Model
A single system for raising, dispatching, tracking and reporting every field visit worldwide — one SLA framework, one quality standard and full visibility of cost and performance across your entire estate.
Deskside Support & Resident Engineers
Onsite engineers provide hands-on IT support at offices, campuses and other business locations. They help resolve device and workplace technology issues in person, while building familiarity with your users, environment and operational requirements.
Smart Lockers
Smart lockers provide a convenient way to distribute and collect IT equipment, including replacement devices. They can help make equipment exchanges more flexible and reduce the need for users to wait for an onsite appointment.
One Global Work-Order Model
A single system for raising, dispatching, tracking and reporting every field visit worldwide — one SLA framework, one quality standard and full visibility of cost and performance across your entire estate.
Walk-Up IT Service Café
A convenient onsite support point gives employees direct access to technical assistance, device support and practical guidance. Users can get help in person without relying solely on remote support channels.
White-Glove & VIP Support
Onsite support can be tailored for executives, senior stakeholders and other users with specific service requirements. Dedicated coordination and personal assistance help provide a discreet, responsive experience for high-priority support needs.
CLIENT
Major Food & Beverage Enterprise
INDUSTRY
Food & Beverage
LOCATION
South America
Case Study
Hands-On IT Support at Every Site for 20,000 People
A major food and beverage enterprise needed consistent, high-quality support across 40+ stores, factories and data centres. Getronics deployed a dedicated team of 40+ specialised service professionals delivering on-site maintenance, installations and real-time technical support for 31,000 devices — resolving 99.6% of tickets at first contact, with 96% satisfaction in service delivery.
CHALLENGE
Supporting 20,000+ employees and 31,000 devices
SOLUTIONS
Onsite IT support with resident engineers, device services and coordinated field coverage
RESULTS
99.6% first-contact resolution across 2,000 monthly tickets
About Us
Onsite Support as an Experience, Not a Bolt-On
Anyone can put a technician in a building. Getronics designs the onsite experience — who your people see, how quickly they're helped, and how it feels — and runs it to the same standard at every site, in every country.
01
Built Around Your Sites
Resident engineers, scheduled visits or full walk-up services, scaled to each location's density and criticality.
02
Experience-Led by Design
Tech bars, smart lockers and white-glove service that reduce escalations and raise satisfaction — measured through XLAs, not just SLAs.
03
One Global Standard
The same onsite service model across 185 countries, with one contract, one point of contact and unified reporting.
Partnerships
Platforms Behind the Support Experience
Our support experience combines onsite expertise with established relationships across leading workplace technology providers. Our engineers support your technology throughout its lifecycle—from installation and configuration to maintenance, repair and replacement—giving your employees dependable hands-on support through one accountable service partner.
Insights & Resources
Onsite IT Services Insights
View all insights
Related Solutions
Explore Our Digital Workplace Solutions
Talk to an expert
FAQs
You have questions. We have answers.
Onsite IT support puts engineers physically at your workplace — deskside help, walk-up tech bars, device lockers and dedicated VIP support — so issues that remote teams can't resolve are fixed in person, keeping employees productive.
Deskside support is hands-on IT help delivered at the employee's desk or work area by an engineer based at, or regularly visiting, your site. It covers device issues, setups, moves and the everyday problems that are faster to fix in person than over a call.
White-glove IT support is a priority, in-person service for executives and critical users. Dedicated technicians provide immediate, discreet assistance — device readiness, meeting support, rapid replacement.
A walk-up tech bar — our Walk-Up Solution Café — is a staffed, in-person support point at your site where employees get hands-on help, device swaps and expert guidance on demand, cutting ticket escalations by resolving issues at first contact.
Yes. Getronics delivers one consistent onsite service model across 185 countries — combining dedicated engineers at your key sites with coverage across your wider footprint through engineers dispatched across your locations — under a single contract and point of contact.