Digital Workplace
IT Field Services
For Distributed
Enterprises
Stores, branches, plants and offices — wherever your sites are, our engineers get there. IMAC, break-fix, smart hands and rollouts, delivered under one global work-order model.
DELIVERY MODEL
One Physical Support Model. Two Delivery Modes.
Every location has different support needs. Getronics combines scheduled and dispatched Field Services with dedicated onsite teams, coordinating both through one work-order system, governance framework and commercial model. You get consistent SLAs, unified reporting and one accountable partner across your operations.
Field Services
Hands-on engineering when your sites need it. Scheduled visits and dispatch-based support cover stores, branches, plants and offices where a dedicated engineer is not required.
Best suited to: Distributed locations requiring scheduled or dispatch-based support.
Onsite IT Services
Dedicated engineers work at your premises where demand justifies a regular presence, becoming part of your operational environment while remaining connected to the wider Getronics delivery model.
Best suited to: Headquarters, campuses and locations requiring a dedicated onsite presence.
Overview
Consistent Hands-On Coverage, Everywhere You Operate
Distributed operations create IT risk: every site needs hands-on engineering sometimes, but few justify their own IT presence. Local contractors vary in quality, accountability blurs across borders, and a single hardware refresh can involve dozens of suppliers.
Getronics replaces that patchwork with one field service model, drawing on 38,000 engineers across 185 countries through the Global Workspace Alliance. A single work-order system, consistent SLAs, unified reporting and one point of contact — a seamless extension of your team.
Global Dispatch
Engineers reach your sites in 185 countries through one coordinated model, backed by the Global Workspace Alliance.
One Work-Order Model
Every visit raised, tracked and reported the same way, whatever the country or task.
Proven at Scale
From 633 retail locations to handling over 1000 OEM tickets daily to global store rollouts, consistent delivery at any scale, in any geography.
Our Solutions
Field Services, From Everyday Support to Global Rollouts
IMAC & Asset Staging
Installs, moves, adds and changes delivered as a managed service — with asset staging, tagging and tracking built in — so refreshes, relocations and expansions happen on schedule and your asset data stays accurate.
Scheduled Visits
An engineer visits your site on agreed days each week, providing predictable hands-on IT support so your teams can plan work around a regular schedule.
Break-Fix & Smart Hands
Engineers dispatched to pre-agreed SLAs when hardware fails or remote teams need physical hands at a site — fault diagnosis, part replacement, rack-and-stack and escalation support, with every job tracked to closure.
Rollouts & Site Deployments
New store openings, site launches, technology refreshes and major events — coordinated multi-site deployments delivered by one field organisation, from 633 retail locations across the UK and Europe to global rollout programmes.
One Global Work-Order Model
A single system for raising, dispatching, tracking and reporting every field visit worldwide — one SLA framework, one quality standard and full visibility of cost and performance across your entire estate.
IMAC & Asset Staging
Installs, moves, adds and changes delivered as a managed service — with asset staging, tagging and tracking built in — so refreshes, relocations and expansions happen on schedule and your asset data stays accurate.
Break-Fix & Smart Hands
Engineers dispatched to pre-agreed SLAs when hardware fails or remote teams need physical hands at a site — fault diagnosis, part replacement, rack-and-stack and escalation support, with every job tracked to closure.
One Global Work-Order Model
A single system for raising, dispatching, tracking and reporting every field visit worldwide — one SLA framework, one quality standard and full visibility of cost and performance across your entire estate.
Scheduled Visits
An engineer visits your site on agreed days each week, providing predictable hands-on IT support so your teams can plan work around a regular schedule.
Rollouts & Site Deployments
New store openings, site launches, technology refreshes and major events — coordinated multi-site deployments delivered by one field organisation, from 633 retail locations across the UK and Europe to global rollout programmes.
CLIENT
Hardware Manufacturer
INDUSTRY
Manufacturing
LOCATION
Global
Case Study
Consistent hardware support across seven countries
Supporting approximately 250,000 tickets every year, Getronics delivers consistent field services, warranty support, hardware maintenance and deployment across seven countries.
CHALLENGE
Delivering consistent hardware support across borders
SOLUTIONS
Field services, warranty support and deployment
RESULTS
Approximately 250,000 tickets managed annually
CLIENT
Jewellery retailer
INDUSTRY
Retail
LOCATION
Europe & The Americas
Case Study
Keeping stores running and supporting retail expansion
A globally recognised jewellery retailer needed reliable hands-on IT coverage across Europe, North America and South America. Getronics deployed field and smart-hands engineers to keep store operations, new openings and major events running.
CHALLENGE
Reliable IT for stores, new openings and major events
SOLUTIONS
Field engineering, smart hands and store deployments
RESULTS
Resilient store systems and support for new openings
CLIENT
Ford Motor Company
INDUSTRY
Automotive Manufacturing
LOCATION
North America, Europe, Asia & Latin America
Case Study
Keeping Ford’s critical operations connected worldwide
Getronics has supported Ford's global network for more than 45 years. On-site network services, hardware support, fault isolation and physical changes span 15,000+ network assets, 290+ sites and 35 countries.
CHALLENGE
Supporting critical networks across complex global sites
SOLUTIONS
Network hardware support, fault isolation and changes
RESULTS
Consistent support for 15,000+ assets across 290+ sites
About Us
One Field Force. Any Site. Any Country.
Field services fail at the seams — between suppliers, between countries, between the ticket and the engineer who turns up. Getronics removes the seams: one organisation, one work-order model and one standard of delivery across your operations, supported by access to 38,000 field engineers across 185 countries through the Global Workspace Alliance.
01
Scale That Shows Up
38,000 engineers across 185 countries, coordinated through the Global Workspace Alliance with a single contract and point of contact.
02
Accountability by Design
Directly employed and managed engineers with tracked work orders and SLA reporting — not an anonymous contractor marketplace.
03
Relationships That Last
Ford has trusted Getronics with hands-on support since the early 1980s — field partnerships measured in decades, not contract cycles.
Partnerships
Platforms Behind the Support Experience
Our support experience is powered by a carefully selected ecosystem of trusted global technology leaders and specialist innovators. Together, these platforms provide the intelligence, automation, device management and service capabilities needed to deliver faster resolution, greater visibility and more consistent employee experiences.
Insights & Resources
Field Services Insights
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Related Solutions
Explore Our Digital Workplace Solutions
Talk to an expert
FAQs
You have questions. We have answers.
IT field services dispatch engineers to distributed business locations — stores, branches, plants and offices — to install, move, repair and maintain hardware. Delivered under one work-order model, they give organisations consistent hands-on coverage without building an in-house field force.
Smart hands services provide on-location engineers who act as the physical extension of your remote IT teams — swapping hardware, checking cabling, racking equipment and performing guided tasks — so issues at any site are resolved without flying your own specialists out.
IMAC stands for install, move, add, change: the managed delivery of hardware installations, relocations, additions and configuration changes across your sites. Getronics delivers IMAC with asset staging and tagging included, keeping your estate data accurate as it changes, visit after visit, site after site.
As the founding and leading member of the Global Workspace Alliance (GWA), Getronics delivers IT services and field services in 185 countries – through one point of contact, one contract, and one team accountable for the outcome, wherever your people are.