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When systems fail or technical questions arise, productivity can take a nosedive. This is where the IT service desk becomes indispensable. More than just a support line, a well-managed service desk streamlines operations, enhances employee satisfaction, and plays a critical role in business continuity.
How does service desk work? Here are 7 improvements it will make to your working life.
At Getronics we believe that cybersecurity is a shared responsibility, and it all starts with a strong password. For World Password Day 2025, we’re joining the global movement to raise awareness about the importance of secure credentials in a world where digital threats are ever-present.
The UK government’s Cyber Security Breaches Survey 2025, published on April 10, 2025, offers a comprehensive overview of the cyber threat landscape affecting UK businesses, charities, and educational institutions.
A widespread power outage left millions of people in Spain, Portugal and parts of France without electricity and water yesterday, leading to chaotic scenes and extensive disruption.
A Marks & Spencer cybersecurity breach commenced over the Easter weekend 2025, causing widespread service disruptions
On World Day for Safety and Health at Work, we know that workplace wellbeing goes beyond physical environments, it includes the digital spaces where we operate every day.
The true measure of how your organisation deals with a security breach is how you recover. An effective return to normal operations is the aim for every business. Getronics knows that great Business Continuity Management is supported by strategic planning, technical expertise, and client collaboration.
Businesses face threats from a range of locations, like natural disasters and supply chain disruption. Proactive planning is essential to being ready to mitigate these disruptions and respond when a crisis hits.
Customer Experience (CX) is more than a buzzword, it is the foundation of customer retention and business success. It encompasses every interaction a customer has with a company, from brand discovery to post-purchase support.
Today, we’re celebrating International Fun at Work Day, a reminder that even in a fast-paced, high-stakes industry like IT services, fun isn’t just a luxury – it’s a strategic advantage. In a field where innovation, problem-solving, and collaboration drive success, a culture of enjoyment can be the key to unlocking creativity, reducing stress, and strengthening teams.
The digital transformation journey has become a necessity rather than a choice, and at the heart of this transformation lies the concept of the Digital Workplace. At Getronics, we know that optimising business operations requires more than just adopting new tools—it’s about creating a seamless, integrated, and future-ready environment that empowers and drives employee productivity.
In January 2025, the European Commission officially announced its new European Action Plan on the Cybersecurity of Hospitals and Healthcare Providers, aiming to fortify Europe’s healthcare security.
International Women’s Day is a time to celebrate the incredible achievements of women. Our Chief Commercial Officer, Elisabete Mleczak shares her own journey, the lessons she’s learned, and the steps we can all take to empower women in the workplace.
Ensuring a seamless experience for passengers at the various touchpoints, such as check-in, security, boarding and baggage claim, is critical to your airport.
As of January 17, 2025, the Digital Operational Resilience Act (DORA) is now in full effect across the European Union. The regulation demands that financial institutions build cyber resilience, ensuring they can withstand, respond to, and recover from threats, including PAM.
On February 21st, the world observes International Mother Language Day. A UNESCO-led initiative that celebrates linguistic and cultural diversity while promoting the preservation and protection of all languages
Today, February 11th, is International Safer Internet Day, an opportunity for us to come together as a global community. The initiative promotes ideas to help every to use online technology more responsibly, particularly young people, and those who care for them.
DeepSeek AI has hit the stage as a new ChatGPT style alternative. Developed in China, and released recently, DeepSeek has disrupted the dominance of western AI companies over the landscape.
It’s going to take a lot of energy, keeping up with growth and security, but there are risks that we should all be minimising. Spending time to meeting new and sophisticated standards are the best way to do it.
The way that tech is going to evolve in 2025 will see a range of tools and investments enter the marketplace. Looking at the way you invest in data can drastically change how you collect and use important data in your business.
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