ISO / ITIL Certifications
ISO Certifications & Assurance Reporting
Getronics’ services and operations are aligned with the world’s most respected standards and frameworks. Our processes are based on the IT Infrastructure Library (ITIL ® ) service management framework, and our organisation is ISO-certified with a focus on Continual Service Improvement and Customer Satisfaction.
We are committed to ensuring that the services we provide are fully aligned to our clients’ business goals. Getronics has developed and refined its Global Service Delivery Model to ensure a consistent and controlled service process worldwide.
Getronics is certified to:
- ISO 9001, Quality Management
- ISO 14001, Environmental Management
- ISO 20000, IT Service Management
- ISO 22301, Business Continuity Management
- ISO 27001, Information Security Management
- ISO 50001, Energy Management
- ISO 45001:2018 Occupational Health & Safety Policy Management Systems
- Cyber Essentials Basic Certification
- Cyber Essentials Plus Certification
Getronics has also commissioned independent SOC 2 Type 2 Assurance Reports of its organisational controls. Further details of the above ISO and SOC 2 report activities are presented below:
Getronics operates a global ISO 9001:2015 registered Quality Management System (BSI certificate FS 591710) in the UK, Spain, Germany, France, Hungary, Portugal, Romania, Netherlands, Italy, India and Malaysia. Certification is based on regular assessments carried out by an accredited certification body against the Standard.
The QMS establishes the base processes for document and records control, internal audit and management review, and a key element is to focus on customer satisfaction and address any complaints, with continual improvement of our services and processes as a goal.
BSI Certificate/Licence Number: FS 591710
Quality Management Policy Statement
Getronics operates an ISO 14001:2015 registered Environmental Management System (BSI certificate EMS 591711) in the UK, Spain, Portugal and Chile. The EMS includes processes to ensure that Getronics complies with environmental legal requirements, identifies the environmental aspects of the Company’s activities, and sets objectives and targets for environmental improvement and reduction of our environmental impact.
BSI Certificate/Licence Number: EMS 591711
Environment Management Policy Statement
Getronics operates an ISO 20000-1:2018 registered IT Service Management System (BSI certificate ITMS 591713), in the UK and Spain. The SMS includes processes for service planning and introduction, service delivery management, business relationship management, and the typical ITIL-based disciplines for service request, incident, problem, change, release, availability, capacity, asset and configuration management.
BSI Certificate/Licence Number: ITMS 591713
Service Management Policy Statement
Business Continuity Management
Getronics operates an ISO 22301:2019 registered Business Continuity Management System (BSI certificate BCMS 666338), in India, Spain and Romania delivering Cloud services. Its key focus is to ensure that Getronics has carried out a business impact analysis and implemented and tested appropriate business continuity plans to minimize the disruption to service delivery in the event of a major incident affecting one or more of our locations.
BSI Certificate/Licence Number: BCMS 666338
Business Continuity Management Statement
Information Security Management
Getronics operates a global ISO 27001:2013 registered Security Management System (BSI certificate IS 591715) in the UK, Spain, Germany, France, Hungary, Romania, Netherlands, Italy, India, Belgium, Singapore, Brazil and Malaysia. To ensure compliance with our own policies and processes, customer policies and regulatory requirements, we have employed automated tools, legal requirements registers, security awareness training, and record and investigate security incidents, as well as carrying out regular independent internal audits.
BSI Certificate/Licence Number: IS 591715
Information Security Management Policy Statement
Getronics operates an ISO 50001:2018 registered Environmental Management System (BSI certificate ENMS 591720) for its Data Centres in the UK, which supports organisations in all sectors. The Energy Management Systems helps the organisation to use energy more efficiently, through the planning and review of energy performance, and the setting of objectives and targets for improvement. We consistently monitor and measure results, in order to focus on continually improving our energy management and reducing our environmental impact.
BSI Certificate/Licence Number: ENMS 5917120
Energy Management Policy Statement
Occupational Health & Safety Management Systems
Getronics operates an ISO 45001:2018 registered occupational health and safety management systems (Bureau Veritas certification ES130385-1) for Getronics in Spain. This certification gives guidance for its use to enable organisations to provide safe and healthy workplaces by preventing work-related injury and ill health, as well as by proactively improving its OH&S performance.
Bureau Veritas certification: ES130385-1
Getronics has commissioned various independent attestation reports:
- SOC 2 (Service Organisation Controls) Type 2 report relevant to security, privacy and availability for its Cloud Services and Service Desk undertaken through its locations across Europe and India.
- SOC 2 (Service Organisation Controls) Type 2 report relevant to security and availability for its Digital Insight, Digital Workplace, Field-on site, and Service Desk Services through its locations across Europe and India.
- SOC 1 (Service Organisation Controls) Type 2 report relevant to security and availability for its Digital Insight, Digital Workplace, Field-on site, and Service Desk Services through its locations across Europe and India.
Please contact us for a report.
Esquema Nacional de Seguridad (ENS)
Getronics Spain has obtained the highest security certification in the National Security Scheme that allows Getronics to provide its services to the Spanish public sector in compliance with the most demanding and rigorous standards that guarantee complete confidentiality to citizens in their electronic operations.
The scope of the certification covers nearly the entire Getronics Spain business: the portfolio of information systems and cloud services, Digital Workplace services and infrastructure management: computing, storage, networking and security, backup, middleware databases and the Security Operations Centre (SOC).
OCA Global Certification: 34/5704/21/10088
Getronics UK has successfully achieved the UK Government’s Cyber Essentials Plus certification. This certification demonstrates that we meet the requirements for delivering secure services to our customers. The Cyber Essentials Plus assessment was completed by a qualified, independent auditor who evaluated and tested Getronics with technical security controls simulating common cyber threats. Our prior accreditation, Cyber Essentials, has been upgraded to Cyber Essentials Plus, the highest level of certification available under the Cyber Essentials scheme.
Cyber Essentials Basic
Cyber Essentials Plus Certification: IASME-CEP-010381
European Data Centre Code Of Conduct
Getronics UK has Participant Status in the European Data Centre Code Of Conduct, which aims to inform and stimulate Data Centre operators and owners to reduce energy consumption in a cost-effective manner without hampering the mission critical function of data centres. As an official participant, Getronics is committed to following the intent of this Code of Conduct and abide by a set of agreed obligations.
Getronics is committed to operating a safe, compliant and ethical business, impersonating our core values as we soar higher.
Alcumus SafeContractor is a leading third party accreditation scheme which recognises extremely rigorous standards in health and safety management amongst contractors. Our SafeContractor certification brings peace of mind to our customers, and positions us as a company safe-to-use.
Learn more: www.safecontractor.com