Getronics Global Service Desk in Budapest
Empower your workforce with expert multilingual support from our Service Desk in Budapest, a strategic hub designed to deliver fast, reliable, and round-the-clock IT assistance for global teams.
Supporting a global and multilingual workforce is more complex than ever. Distributed teams, multiple time zones, and high user expectations demand an IT support model that is not only efficient but also consistent, human, and responsive.
The Getronics Global Service Desk in Budapest is built to meet these needs. As a strategic hub within our international support network, it enables organisations to provide seamless, high-quality assistance to users worldwide, without compromising on speed, language, or availability.
From day-to-day IT troubleshooting to more complex second-line support, our Budapest team helps businesses:
- Deliver fast, dependable support to employees around the clock.
- Break down language barriers with native-speaking agents.
- Ensure business continuity through true 24/7 service.
- Free up internal IT teams to focus on innovation.
- Meet security and compliance standards at every interaction.
160+
multilingual professionals
24 / 7
support in English & German
40,000
tickets resolved each month
Discover Our Capabilities
Whether you’re scaling operations or want a more reliable user support experience, our Budapest Service Desk is ready to extend your capabilities.
A Proven Location for Global Support
Multilingual Expertise, 24/7 Availability
End-to-End IT Support
• Incident Management and Request Fulfilment
• Monitoring and Event Management
• Technical support for Managed Network and Cloud Services
Operations follow the ITIL framework, encompassing Incident, Major Incident, Problem, Change Management, and Request Fulfilment. We uphold high-performance SLAs, including response and resolution times, First Contact Resolution (FCR), and call/chat handling metrics.
Advanced Tools and Technologies
• ServiceNow for ticketing and case management.
• LogMeIn for remote support.
• Automated chat integrated with our telephony platform.
• Features such as live chat translation and self-healing capabilities.
We also work with customer-specific platforms via dedicated teams to ensure seamless integration into existing environments.
Talent, Training and Expertise
• Helpdesk analysts with strong customer service and communication skills.
• Technical analysts with expertise in Digital Workplace and Networking.
• Team managers and ITIL-certified professionals experienced in stakeholder and incident management.
All staff receive regular training, including annual compliance refreshers and modules on information security, GDPR, phishing, social engineering, and secure remote work.
Collaboration Across Continents
A Team That Works Like Yours
We go beyond ticket resolution, acting as an extension of your IT team focused on continuity, user satisfaction, and operational excellence. Our skilled team, made up of professionals from 29 different countries, brings global insight and local understanding to deliver efficient, empathetic support.
Supporting KION Group Across Europe from Berlin and Budapest
Since 2012, Getronics has been a trusted Service Desk partner for the KION Group, a global leader in forklift trucks and warehouse technology. Initially supported from our team in Berlin, we delivered comprehensive IT services to 9,500 users and 3,200 technicians across 15 European countries, including software support, troubleshooting, and hardware maintenance.
As KION’s multilingual support needs grew, Getronics expanded operations to Budapest in 2023, building a dedicated team to complement the Berlin base. This strengthened our language capabilities and responsiveness. In 2025, the Budapest team broadened its scope, becoming key to scaling the partnership and delivering consistent, high-quality support across Europe.
Request a callback now
Want to know how our Global Service Desk in Budapest can support your business? Fill in the form to speak directly with one of our experts.
“What makes our Service Desk special isn’t just the tools or the 24/7 support, it’s the people. We’re a diverse, passionate team that truly cares about solving problems and making life easier for our customers.”
Balint Laszlo
Director of Operational Digital Transformation & Country Head, Hungary
