European Data Act

EU Data Act (Interim Statement)

Last updated: 16th January 2026

This page provides interim information on how Getronics supports its obligations under the EU Data Act (Regulation (EU) 2023/2854). It will be expanded as service-specific export formats and technical details become available.

1.How to Request Access or Export of Your Data

Under the EU Data Act, customers may request access to exportable data in a structured, commonly used, machine-readable format for their own use or for transfer to a third party.

Until service-specific tooling is published, please submit requests via:

Your Service Contact / CSM.

Subject line: EDA Data Export Request – [Customer Name]

Getronics will:

Acknowledge the request,

Validate scope and identity, and

Provide the export within timelines consistent with the EU Data Act and applicable contract terms.

Reasonable, non-discriminatory compensation may apply for preparing and delivering exports, based on the direct costs of making data available and any relevant investments, in accordance with EU Data Act. More details will be provided following receipt of your request.

2.What Will Be Provided at This Stage

Until detailed listings are published, Getronics will provide:

Exportable data required by the EU Data Act,

In commonly used formats supported for the relevant service,

Delivered securely via an agreed transfer method.

Certain data categories are not exportable, including Getronics Background IPR, internal logs/telemetry, derived or inferred data, and data that would compromise trade secrets unless adequate protections can be implemented.

3.Switching Between Cloud / Data Processing Services

During this interim period:

Getronics will not impose obstacles that prevent lawful switching.

Customers may request data export to support switching using the contact method above.

Until 12 January 2027, only direct switching-related costs may be charged; after that date, switching charges are no longer permitted under the Act.

Early-termination charges (distinct from switching charges) may still apply according to the contract and if permitted under the Act.

4. Requests from Public Authorities or Third-Country Governments

Getronics complies with lawful requests from public authorities. Under the EU Data Act, providers must protect against unlawful or disproportionate access to non-personal data by third-country governments.

Getronics will therefore:

Assess the legal basis and jurisdiction of any request.

Challenge or narrow the request if it appears to conflict with EU or Member-State law.

Notify the customer where legally allowed.

Disclose only what is strictly required, applying appropriate safeguards for confidentiality and security.

5. Future Updates

This page will be updated with:

Detailed file lists and format specifications per service,

Relevant timelines, process descriptions, and

Any additional contractual guidance once the Commission finalises supporting materials.

You can request further information on the EDA from dpo@getronics.com