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Service Desk & AI as user experience enabler in a Hybrid Working world

23/11/2023 08:30 – 12:30 CET | In-Person | Getronics, Budapest, Henger u. 2b, 1027

In partnership with:


As every company has had to adapt to hybrid working following the pandemic, the focus is now on offering a compelling user experience to their employees. That’s where the Service Desk has an important role to play as a provider of remote support.

The user experience in support can also be improved by leveraging AI-driven solutions, like chatbots.

On the 23rd of November, we organized an event enabling our customers to discover our Service Desk facilities and team, which provides 24/7 support to our customers all around the world. This exceptional visit was followed by a presentation on AI, jointly with our Premium Partner OneReach, highlighting how Generative AI can be a force of change and can help our customers improve their internal user experience. We showcased use cases and practical examples of Getronics’ Service Desk and AI services.


  • 08:30 – Registration, Breakfast
  • 09:00 – Welcome note
  • 09:10 – On-Site Support Team introduction (Hungarian)
    • Bálint László, Director Service Delivery and FS HU, Getronics
  • 09:40 – Generative AI, Chatbot solutions (English)
    • Nitin Bhudia, Global Head of Service Management and Engineering, Getronics
    • Paul McGann, International SVP, OneReach
  • 11:10 – Coffee Break
  • 11:30 – Service Desk Tour – Success Stories and Challenges (Hungarian)
    • Máté Cserny, Service Desk Operations Manager, Getronics
  • 12:30 – End of the event