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Role Purpose:
- To offer 1st level IT support to contracted customers
- To help end-users by acting as a SPOC in resolving and/or addressing their IT issues and queries
- To provide support through email, chat, ITSM tool or phone
- To support our customers in the respective contracted languages
- To maintain and/or improve customer satisfaction by providing consistent support in relation to the issues presented
- To use and help improving the processes and procedures made available via the Knowledge Base documentation and other work rules or instructions and to efficiently search, identify and use valid solutions from any available sources
- To constantly monitor and escalate the issues, in accordance with the company processes, to ensure a high degree of customer satisfaction
Main responsibilities of the role:
- Deal with software and connection-related issues
- Deal with common IT (software/hardware) issues and queries
- Use automated diagnostic programs to solve network programs
- Use helpdesk software to call with descriptions of issues, progress, and solutions
- Escalate complex cases to other parties, internal or external
- Provide 1st line technical support to customers taking inquiries by phone, ticket, chat and email
- Troubleshoot basic computer related problems. Single point of contact for resolving customer issues related to the company’s services in an SLA-based environment
- Interact with customers in inbound and outbound channels, through good relational and communication skills aimed at increasing customer satisfaction
- Escalate different cases to other specific solver groups
- Provide accurate and creative solutions that meet pre-defined quality measures
- Supporting a client by identifying issues raised, then responding, escalating as required, or liaising internally to ensure client enquiries are answered and resolved within agreed time guidelines
Main requirements of the role:
- Good command of English and German both written and verbal
- Upper secondary school leaving certificate is mandatory (Fachhochschulreife / Abitur / Matura)
- Effective communication with clients at every level
- Ability to find creative solutions to problems.
- An interest in the world of IT
- 24/7 availability
- the ability to work well with others and alone if needed
- analytical thinking skills
- to be thorough and pay attention to details
- excellent verbal and written communication skills
- to be flexible and open to change
- to be able to use a computer and the main software packages(O365) confidently
The benefits of this role in addition to salary:
- Language Allowance: gross HUF 60,000/month
- SZÉP Card Benefit: NET HUF 29,000/month
- Sign-on bonus: HUF 180,000 gross
- Uniqa Private Health Insurance
- Fitness pass: 8 free sessions per month in the Life 1 and Gilda Max gyms
- Free online training programmes on Linkedin Learning, Udemy and NorthStar
- Flexible hybrid working, remote work is possible.
- Multicultural environment with 25+ Nationalities
- Our Employee Assistance Program can provide professional help with your mental and physical health, finances, and legal issues.
- TTDP (Technical talent development program)
By submitting your application and filling out the link below, you consent to us storing and processing your personal data for future communication regarding this opportunity. You may be contacted later if your application is shortlisted. Your data will be handled in accordance with our privacy policy.
About Getronics
Getronics empowers businesses to stay competitive by offering flexible, secure, and reliable technology services, tailored to their unique needs, helping to drive growth, increase efficiency, reduce cost, and deliver measurable success. Getronics is committed to low-carbon and sustainable development through its IT solutions to help companies reduce their environmental impact.
As a global leader in technology solutions with over 4,000 colleagues in 22 centres, and as the leading and founding member of the Global Workspace Alliance (GWA), Getronics can provide comprehensive end-to-end IT solutions around the globe.
It is one of the 18 companies from around the world positioned within the Gartner’s 2025 Magic Quadrant for Outsourced Digital Workplace Services, and is committed to delivering exceptional customer service, to enable businesses to focus on their core strengths while entrusting their IT needs to Getronics.
Sobre Getronics
Ayudamos a tu empresa a seguir siendo competitiva ofreciéndote servicios tecnológicos flexibles, seguros y fiables, adaptados a tus necesidades específicas, que contribuyen a impulsar el crecimiento, aumentar la eficacia, reducir los costes y lograr un éxito medible.
Estamos comprometidos con el desarrollo sostenible y con bajas emisiones de carbono a través de nuestras soluciones informáticas para ayudar a empresas como la tuya a reducir su impacto medioambiental.
Getronics es líder mundial en soluciones tecnológicas y cuenta con un equipo de más de 4.000 empleados en 22 centros que prestan servicios integrales en todo el mundo.
Somos una de las únicas 18 empresas de todo el mundo posicionadas en el Cuadrante Mágico 2025 de Gartner para servicios externalizados de espacio de trabajo digital, y somos el miembro líder y fundador de la Global Workspace Alliance (GWA).
Nos comprometemos a ofrecer un servicio de atención al cliente excepcional, para que tu empresa pueda centrarse en sus puntos fuertes mientras confías tus necesidades de TI a Getronics.
A propos de Getronics
Nous donnons à votre entreprise les moyens de rester compétitive en lui offrant des services IT flexibles, sécurisés et fiables, adaptés à vos besoins spécifiques, qui l’aideront à stimuler sa croissance, à accroître son efficacité, à réduire ses coûts et à obtenir des résultats mesurables.
Nous nous engageons en faveur d’un développement durable et à faible émission de carbone par le biais de nos solutions informatiques, afin d’aider les entreprises comme la vôtre à réduire leur impact sur l’environnement.
Getronics est un leader mondial en matière de solutions technologiques, avec une équipe de plus de 4 000 collègues répartis dans 22 sites, fournissant des services complets de bout en bout dans le monde entier.
Nous sommes l’une des 18 entreprises du monde positionnées dans le Magic Quadrant 2025 de Gartner pour les services externalisés Digital Workplace, et nous sommes le membre fondateur de la Global Workspace Alliance (GWA).
Nous nous engageons à fournir un service à la clientèle exceptionnel, afin de permettre à votre entreprise de se concentrer sur ses points forts tout en confiant ses besoins informatiques à Getronics.
Über Getronics
Wir unterstützen Ihr Unternehmen dabei, wettbewerbsfähig zu bleiben, indem wir flexible, sichere und zuverlässige Technologiedienste anbieten, die auf Ihre individuellen Bedürfnisse zugeschnitten sind und dazu beitragen, das Wachstum voranzutreiben, die Effizienz zu steigern, Kosten zu senken und messbare Erfolge zu erzielen.
Wir setzen uns für eine kohlenstoffarme und nachhaltige Entwicklung ein, indem wir Unternehmen wie dem Ihren helfen, die Umweltbelastung zu reduzieren.
Getronics ist ein weltweit führender Anbieter von Technologielösungen mit einem Team von über 4.000 Mitarbeitern in 22 Center und bietet umfassende End-to-End-Dienste auf der ganzen Welt.
Wir sind eines von nur 18 Unternehmen aus der ganzen Welt, die im Magic Quadrant 2025 von Gartner für ausgelagerte Digital Workplace Services positioniert sind, und wir sind das führende Gründungsmitglied der Global Workspace Alliance (GWA).
Wir sind bestrebt, einen außergewöhnlichen Kundenservice zu bieten, damit sich Ihr Unternehmen auf seine Kernkompetenzen konzentrieren kann, während Sie Ihre IT-Anforderungen Getronics anvertrauen.
Sobre a Getronics
Fazemos com que sua empresa permaneça competitiva, oferecendo serviços de tecnologia flexíveis, seguros e confiáveis, adaptados às suas necessidades exclusivas, ajudando a impulsionar o crescimento, aumentar a eficiência, reduzir custos e proporcionar sucesso mensurável.
Estamos comprometidos com o desenvolvimento sustentável e de baixo carbono por meio de nossas soluções de TI para ajudar empresas como a sua a reduzir seu impacto ambiental.
A Getronics é líder global em soluções de tecnologia, com uma equipe de mais de 4.000 colaboradores em 22 territórios, fornecendo serviços abrangentes de ponta a ponta em todo o mundo.
Somos uma das 18 empresas de todo o mundo posicionadas no Quadrante Mágico da Gartner de 2024 para serviços terceirizados de Digital Workplace e somos a fundadora e líder da Global Workspace Alliance (GWA).
Temos o compromisso de oferecer um atendimento excepcional ao cliente, para permitir que sua empresa se concentre em seus principais pontos fortes e, ao mesmo tempo, confie suas necessidades de TI à Getronics.
- GTN_HU