Educational institutions demand more and more from the IT eco-system. The expectation is for ‘always-on’, seamless, reliable connectivity and content access from all devices, laptops, tablets or smart phones. Support is also needed for non-traditional learning environments as – for example – the capacity to connect different sites in virtual rooms.
Challenges such as these need deep sector and technical expertise as well as secure and robust solutions. We have a strong history of working with universities and higher education institutions all over the world, supplying a full range of managed services including: – Infrastructure and end point support – Unified communications – Service Desk – Application Development and Support – Cloud Services – Data Centre
UK University Clients
Our customers recognise our expertise and the value of our people City Lit – “City Lit continues to grow in its use of IT and Information Learning technologies both for staff and students and works in partnership with Getronics to support and develop City Lit’s IY capability. Having the support and backup of an IT company was seen as a strategy that afforded the least risk and a real cost effective option at a time of spiralling IT staff costs. We have been very fortunate to have excellent Getronics staff on-site, who although employed by Getronics work, act and behave as if City Lit employees, with a ‘can do’ attitude.”
Peter Meehan, Services Contract Manager, City Lit
Anglia Ruskin University – Getronics recently entered into a framework agreement with NEC to deliver and support a Unified Communications solution, including Enterprise Voice and integration to a Cisco video.
The University of Edinburgh – The University benefits from a highly available (99.999%) and fully redundant Unified Communications platform based on the latest NEC SV9500 technology. This will enable considerably lower support costs over traditional telephony and with the SV9500 open standard interfaces and provide the University with emerging SIP developments. Read the news release.
INSEAD (Paris/Singapore) – Having proven our capability in providing On-site support services in Singapore, Getronics was awarded the contract to provide 24/7 service desk for all three INSEAD campuses, operating out of our global service centre located in Kuala Lumpur, which offers multilingual capabilities.
“We’ve been working with the GWA members Getronics, in Singapore and Malaysia, and SPIE, in France, for several years now and we are always satisfied with their ability to work as a single entity. We are running global IT operations located in Europe, Middle East and APAC, and the IT services have been aligned across the regions and delivered consistently at the expected level of quality. We look forward to continue working with the GWA, taking the new challenges of INSEAD’s IT for the benefit.” Alexandre Papadopoulos, Head of IT Operations & Infrastructure INSEAD UCLA (University of California at Los Angeles ) – For more than two years Getronics has provided Business Analysts and Project Managers to support the technology transformation UCLA is embracing. “The Getronics team have been very responsive to our resource requests, presented well qualified candidates for consideration and filled numerous roles within our organization within a highly competitive geography. The resources provided have been key contributors to the success of our enterprise projects.”
Anders Askenas, UCLA Inf. Tech. Services
KSU (Kentucky State University) – For many years Getronics have been one of KSU’s main IT providers, supporting a wide range of IT services, from consulting to hardware infrastructure, networking and staffing solutions.
University Pontificia Comillas-Spain – On-site Telephony Support in Madrid, attending Exchanges issues and requests about voice user equipment, billing apps, management of branches and forwarding rules, voices boxes, etc.
University of Valencia (Spain) – Workstation Service desk, attending issues and requests from University Community that includes teachers and administrative staff. Also, Getronics manages on-site support provided by technical engineers distributed in the three University Campus.
Interested in how we can support your strategy? Why not get in touch with Getronics to find out more.
If you would like to discuss our services, please call Georgina Hawes on +441908 312631.