29/05/2025
Keeping track of everything your business needs to run smoothly can be a tricky endeavour. Using service desk services is an easy way to ensure that every member of your team has access to support, and expertise – but how does it work?
We asked that question to Prince Chopra, Head of APAC Services at Getronics, and expert on why our service desk is great. Below we discuss some of the key questions you may have around service desk services, so that you can understand what it is, and why you need it.
What is a Service Desk?
Service desk is more than just a point of contact between an organisation and its users. It is a trust that a team offers to its consumers that they are available always to handle everything for them, from incident resolution and service requests, to provide essential information and guidance. Beyond just fixing issues, the goal is to ensure seamless access to IT services and minimise disruptions. A modern service desk acts as a strategic partner in driving digital transformation and operational efficiency.
What can a SD do for day-to-day business?
Service Desk ensures that end users are heard and able to share their issues they are facing immediately. It provides timely support and act as a first point of contact for wide verity of issues, from a simple hardware issue to complex security issues. It also handles routine service requests such as password resets, account provisioning, and software installations. This reliable support structure reduces downtime, boosts productivity, and maintains a consistent and stable work environment.
What are the long-term benefits?
A well managed Service Desk contributes to improved business continuity, user satisfaction, and operational efficiency. It enables organisations to track recurring issues, analyse trends, and proactively resolve root causes. Additionally, the data collected through the service desk helps in optimising IT investments, planning future upgrades, and aligning technology with business goals. Ultimately, it becomes a foundational component of IT governance and strategic decision-making.
Which industries need Service Desk support the most?
Nearly all industries require service desk services, especially those with large, distributed workforces or critical reliance on IT systems, for example banking, healthcare, manufacturing, logistics, retail, and public services.
These sectors demand uninterrupted IT availability, compliance with regulations, and quick resolution times, making a dependable service desk essential to their daily operations.
In which ways does Getronics provide Service Desk better than other providers?
Getronics stands out through its combination of deep industry expertise, multilingual support capabilities, and a strong focus on user experience. Our service desks are designed around ITIL best practices and are equipped with automation, AI, and advanced analytics to drive faster resolutions and smarter operations. We take pride in our customer experience model, in offering tailored support that aligns with each client’s unique environment and demands. Additionally, Getronics delivers services with a strong local presence backed by a global delivery network, ensuring both personalized service and consistent quality across regions.
So, with Prince Chopra’s words in mind, you can see why a service desk from Getronics is one of the finest additions you can make to your operations.
To find out more, contact us to start a conversation around your needs – or find more information on our service desk page. The time to start your Getronics partnership is now.
