Support & Maintenance

Getronics provides services that fix broken IT hardware that cannot be resolved remotely and provides a service to move IT hardware from one location to another. Break-Fix services are provided by technical engineers providing technical service to IT hardware. As well as a hardware Break-Fix service, Getronics can also provide operating system and software Break-Fix services (Getronics hold 12 Gold and 17 Silver Microsoft certifications and have many Microsoft certified engineers). Getronics provides a service that meets its customers’ needs easily and simply, giving them more time to focus on activities that add value elsewhere in their business.

Integrated Service Delivery

Getronics can work flexibly with customers to provide a solution that integrates with existing break fix (from a logistics perspective) or logistics (from a Break-Fix perspective) services. We are a process driven organisation and we can provide a strong data reporting function across different elements of the entire service provision. This ensures that our customers can achieve what they need to when they need to, with a range of different logistics or Break-Fix providers, whilst still maintaining control of the entire system.

Responsive Service

Getronics provides a responsive service to customers, providing information on how the service is delivered along with the performance of the service. This ensures that customers receive the service that they require quickly and easily, minimising the effort required to manage the service and ensuring that the customer achieves their goal.

Operational Effectiveness

With many logistics and break-fix services, customers receive a fixed contract price regardless of how the service is actually delivered. This can mean that customers pay more than required, particularly if they only utilise basic level services. Getronics works in a highly efficient manner and uses the right skills and the right capabilities to deliver the right service. Our customers do not overpay for over-specified services that they do not use and can ensure that the services delivered are cost efficient and cost effective. Getronics are continuously optimising and improving the service delivered to our customers.

Lifecycle Management

Getronics can provide customers with full lifecycle management by managing the entire hardware portfolio, rather than just bringing in new hardware. Customers can leverage their hardware infrastructure more efficiently and reduce costs, whilst minimising environmental impact through reduction of hardware.