IPT & Unified Communication
IP Telephony Services
IP telephony (IPT) turns voice communication into an application on the data network. Compared to traditional voice communication, IPT offers additional flexibility, applications and application integration options.
Since more and more organisations are adopting IP as their networking standard, more and more of them are recognising that they can run IP Telephony services on the same network as their computers. They save on call costs, because thousands of calls are now routed across the internal network, and they save operational costs, because they have only one network to maintain instead of two.
Getronics transforms companies’ voice solutions from the traditional PABX (Private Automatic Branch Exchange) based systems to VOIP, (Voice over Internet Protocol).
Getronics is expert at consulting, designing, implementing and managing the infrastructure which supports IPT. We can also provide this on a cost per phone (service) basis, hosted from within Getronics’ Data Centres. Using predominantly Cisco technology, this forms a platform upon which Getronics can build contact centres, which allow multi-site and home working using the latest "Presence and skills profiling" features.
Getronics can provide full remote management of the systems, third level support where required and all the "usual" voice reporting functions.
Consultancy, Implementation, & Management
- Voice Transformation Consultancy
- Product supply
- Remote management
- Service desk
- On site and field based service
- Advance Contact Centre design & Implementation
Unified Communications Services
Unified Communications is the convergence of all forms of communications (Telephony, Mobiletelephony, Telepresence, Messaging, Web Communications, Social Networking, Presences) within an organisation into an easy to manage single solution. Users can choose the communication vehicle that best suits their needs and the needs of the people with whom they are communicating.
Many providers specialise in one area of communication and provide unified comms services through bolting on additional services. This may cause problems for the customer as the provider is not focused on delivering the highest quality services or the complete spectrum of services that a customer may need.
Getronics focuses on truly integrated best of breed solutions for customers. By integrating all the different elements of a communication solution, customers can realise greater benefits, as the whole is greater than the sum of the parts.
Getronics’ expertise creates an evolving solution, rather than a complete technology change. This has the benefit of keeping as much existing investment as possible whilst moving towards "complete" unification. With any new investment, creating detailed ROI that demonstrates the value of the project is essential.
Getronics has the global capability to deliver services to customers anywhere in the world. For international companies, a global single source service partner is vital, particularly when trying to setup a dedicated communications platform that integrates with others around the world. Getronics has the ability to access many different global territories and has the systems and processes in place to ensure effective delivery.
Getronics is able to use its global alliances with the likes of Cisco and Microsoft and its international buying power to procure equipment, software and services at advantageous rates for its customers.
Getronics’ Unified Comms Services Include
- Consultancy, Implementation & Management
- Roadmap development
- Network design & Implementation
- Voice Over IP design, Implementation & Management
- Complex Microsoft OCS integrations
- Migration from older (PABX) Platforms
- Global video conference solutions (Design & Manage)
- Global Audio Conference solutions
- Messaging design, implementation & management
- Presence & IM