Date: 19 May, 2022
Global Communications Manager
Getronics is pleased to announce a five-year renewal of its services contract with the RAC, one of the UK’s leading motoring service providers. The partnership will be further enhanced with Getronics helping support the RAC’s Digital Transformation strategy.
The deal will see Getronics continue its existing partnership with the RAC, covering areas such as Infrastructure as a Service (IaaS) (which supports RAC.co.uk); Disaster Recovery as a Service (DRaaS); management of WAN circuits; and support of the RAC’s Telephony and Contact Centre platforms.
The partnership will be further enhanced with Getronics helping support the RAC’s Digital Transformation strategy by developing and managing cloud-based artificial intelligence and natural language technologies. The solution will provide a fully integrated deployment with a true omnichannel (Voice, Digital, Social Media) experience, allowing the RAC to automate processes to help both colleagues and members.
This new deal follows a successful eleven-year partnership stretching back to 2011, when Getronics was commissioned to build a new IT infrastructure within six months, with renewals in 2015 and 2020. In 2016, Getronics expanded the partnership further by developing and supporting the RAC’s telephony platform and subsequently providing hosting for the RAC’s main operational application in 2017.
Getronics believes in long-term relationships as measured by NPS in asking for feedback on customer satisfaction across four critical areas in our business relationship, commercial, delivery, and transformation. In the last survey in June 2021, Getronics scored 58 points, significantly exceeding the industry average (39 points) and moving way ahead of our previous NPS.
“This extension marks a broadening and deepening of our relationship with Getronics, as we look to accelerate our digital, data, and technology capabilities in support of the overall RAC strategy. Getronics is a key partner in the provision of contact centre and roadside services and we look forward to many more years working together, delivering exceptional service to our customers.”Mark Withers, CIO of the RAC
“During a very successful eleven-year partnership with the RAC, we have consistently shown a significant level of customer service, supported by deep and solid technical expertise. We are delighted to be supporting the RAC Digital Transformation strategy for at least another five years and are excited to see how our partnership will continue to develop.”Rogier Bronsgeest, COO of Getronics
About the RAC
The RAC, an iconic UK brand, provides complete peace of mind to 13 million UK private and business drivers, whatever their motoring needs. As well as its premium nationwide breakdown assistance service – with an expert branded patrol workforce attending more than two million breakdowns every year – it offers a wide range of market-leading products across insurance, legal services, vehicle inspections and service, maintenance, and repair.
The RAC is also at the forefront in helping drivers make the switch to electric vehicles and leads in the development of new solutions for businesses and OEMs, partnering with the best in the motoring and mobility space.