Getronics up in customer satisfaction rankings
Getronics, one of the leading ICT service providers present in 22 countries across the globe, sees its robust performance confirmed by the results of Whitelane’s latest IT Outsourcing Study. For Getronics, it is again proof that they are among the top.
Brussels, 5 March 2018 – With 100% of clients likely or even certain to renew their contract, and 82% of customers satisfied or very satisfied, Getronics is again a top performer when it comes to general customer satisfaction. Based on an evaluation by over 200 participants of the top IT spending organisations in Belgium and Luxembourg, the Whitelane study shows that Getronics excels notably in terms of service delivery quality, proactivity and flexibility.
With 50% of organisations planning to outsource more of their IT activities the next 2 years, BeLux is one of the regions in Europe where the tendency towards outsourcing is most prevalent. According to the Whitelane study, by outsourcing their IT services, organisations aim to focus more on their core business (62%), obtain greater access to resources (56%) and improve their quality of services (50%). From an IT service providers’ point of view, Public Cloud/Infrastructure is currently the most important trend in IT.
“Our exceptional ratings show that the approach we have taken in recent years, and which has been endorsed by our new CEO, Nana Baffour, is paying off,” confirms Steve Rosa, Global Director of Cloud Business at Getronics. “As a result of our continuous focus on customer satisfaction, proactivity, adaptability and resiliency, we only have satisfied customers: in an area as challenging as ours, that’s an achievement we’re very proud of.”
Erik Francq, Director of Service Delivery Benelux and Asia-Pacific at Getronics, adds, “In times of digital transformation and incessant technological innovation, we want to be more than just a service provider for our clients. By being not just agile, but also forward-thinking and innovative, we want to deliver an exceptional user experience and be the preferred and reliable partner for our customers in an increasingly dynamic and digital world.”
Getronics is a global ICT integrator with an extensive history that extends over 130 years and is majority owned by Bottega InvestCo S.à r.l.
With nearly 4,500 employees, 45 locations in 22 countries across Europe and Asia Pacific, and in Latin America under the Connectis Brand, Getronics brings a strong capability and expertise in Workspace, Applications, Unified Communications and Managed Cloud services to provide a pro-active, end-to-end portfolio to enable the digital user – business or consumer, in both public and private sector.
Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with consistent IT services across 100 countries, with one single point of contact and billing entity. The GWA manages 10m workspace assets globally.
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IT Outsourcing Research Studies: Extensive IT outsourcing studies in different countries based on the opinion of CIOs of the largest IT spending organisations on their outsourcing plans and service providers.
End-User/Service Provider Events: The objective of our events is to exchange ideas between end-users and service providers about different outsourcing themes and how to achieve better (win-win) sourcing relationships.
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