Technology insights shaped by real-world delivery

Functional testing on Interactive Voice Response

What is IVR? Interactive Voice Response (IVR) technology has been around for over 30 years, and for good reason. This convenient and cost-effective solution allows callers to navigate the phone system to speak with agents, resolve problems, or make inquiries. Many IVRs act as effective self-service solutions, helping customers find answers to questions without having to speak to an agent on site. Some aim to gather information and direct the caller to the appropriate agent.

Generative AI in the Workplace

Generative AI is rapidly moving from experimentation to operational deployment across the workplace. What began as isolated pilots in 2023 and 2024 is now influencing core functions such as HR, knowledge management, customer operations, and collaboration.

From Diagnosis to Treatment: The role of AI in modern medicine

Artificial intelligence (AI) has attracted a great deal of attention and interest for its potential applications in medicine. Robust automation and efficiency in disease diagnosis, treatment, an prognosis have helped to bring about revolutionary change in clinical practice and today, it is widely implemented in routine clinical care.

GetDevelop: Cloud Apps for business Transformation

In the coming years, cloud applications will prove essential to the vast majority of digital workloads. Getting the development of these apps right, therefore, will be crucial to business success – whether they are adapted from legacy tools or built from scratch as part of a cloud-native approach.

Five Actual Truths About AI in the Workplace

AI in the workplace has moved beyond experimentation. Yet despite widespread pilots and investment, many organisations still struggle to translate momentum into measurable business value.

EU AI Legislation: August 2025 Update

Since our original article in October 2024, the EU’s Artificial Intelligence Act (AI Act) has moved firmly into its implementation phase. Key compliance deadlines have now passed, a voluntary Code of Practice for general-purpose AI has been launched, and Europe has unveiled a significant investment programme aimed at strengthening its AI capabilities.

“Everyone is a target when it comes to cybersecurity” – Elena Sanchez Carvajal

Technology has seen an exponential rise over the last few decades. Both hardware and software has got more sophisticated, and faster, which means that cybersecurity has also become a sophisticated threat. So, what are the myths, and what’s the truth when it comes to keeping your digital-life safe?

7 Ways a Service Desk Improves Your Working Life

The Response Phase of Business Continuity Management

Organisations today face a wide range of potential disruptions, from cyberattacks and supply chain failures to natural disasters and infrastructure outages. Proactive planning is essential to minimise risk and respond effectively when a crisis occurs. Within Business Continuity Management (BCM), the response phase is where planning turns into action. It focuses on stabilising the situation, containing the incident, and protecting critical operations. This phase is highly time-sensitive. Clear communication, rapid decision-making, and well-coordinated execution are essential to limiting the operational and reputational impact of the incident. The effectiveness of the response determines how quickly an organisation can regain control and limit operational damage. It follows on from the preparedness phase, which we discuss in this BC Whitepaper. It is your opportunity to minimise threats, maximise your trust, and safeguard operations.

Clarity in complexity: Making better decisions with AI in 2026

In 2026, AI won’t remove uncertainty, but it can make day-to-day decision-making clearer and more efficient. It all comes down to solid data, steady governance and teams who are trained to deliver the best results.