ISO/ITIL Certifications

Getronics’ services and operations are fully aligned with the world’s most respected standards and frameworks. Our processes are based on the IT Infrastructure Library ( ITIL* ) service management framework, and our organisations are ISO-certified with a focus on continuous service improvement and customer satisfaction.

We are committed to ensuring that the services we provide are fully aligned to our clients’ business goals. Getronics has developed and refined its Global Service Delivery Model to ensure a consistent and controlled service process worldwide.

ITIL®

Getronics has many ITIL® qualified personnel. Below you will find some ITIL® related facts about Getronics:

  • Getronics was instrumental in the development of ITIL® Best Practice in 1980s.
  • We were prime authors of the ITIL’s® Service Support book which led to updates to all
    the education material.
  • We were selected by Microsoft to assist in development of MOF (Microsoft Operations Framework) which is based on ITIL®.

ISO

Getronics is certified to ISO 9001, ISO 14001, ISO/IEC 20000, ISO/IEC 27001 in the following areas:

BeLux Certification

Quality Management

Getronics operates an ISO 9001:2015 registered Quality Management System in each country. Certification is based on regular assessments carried out by accredited certification bodies against the Standard and scope of individual country certificates. A key element of our management systems is to focus on continual improvement of our services and processes.

The logo and Quality Policy statement on the left applies to the global registration (BSI certificate FS 591710 for all UK & CMC locations).

Environmental Management

Getronics operates an ISO 14001:2015 registered Environmental Management System in the UK. The EMS includes processes to ensure that Getronics complies with environmental legal requirements, identifies the environmental aspects of the Company’s activities, and sets objectives and targets for environmental improvement and reduction of environmental impact.

The logo and Environmental Policy statement on the left applies to the UK registration (BSI certificate EMS 591711 for the Getronics UK data centres).

Service Management

Getronics is registered to ISO/IEC 20000-1:2011, IT Service Management, in a number of International countries, under BSI certificate ITMS 591713 for its UK & CMC locations. Getronics technical staff have formal technical qualifications relevant to their roles and are encouraged to further their training through the Getronics Virtual University. This offers technical training in technologies such as Microsoft and Cisco along with service delivery training in disciplines such as ITIL® and Prince2.

BeLux Certification

Information Security Management

Getronics is registered to the ISO 27001:2013 Security Management standard in BeLux, Hungary, Germany, Malaysia and at a global level (the latter under BSI certificate IS 591715 for its UK & CMC locations) and applies security controls based upon the Standard. To ensure compliance with our own policies, customer policies and regulatory requirements we have employed automated tools, legal requirements registers and regular internal and independent audits.

European Data Centre Code Of Conduct

Getronics UK has Participant Status in the European Data Centre Code Of Conduct, which aims to inform and stimulate Data Centre operators and owners to reduce energy consumption in a cost-effective manner without hampering the mission critical function of data centres. As an official participant, Getronics is committed to following the intent of this Code of Conduct and abide by a set of agreed obligations.

Energy Management

Getronics is registered to the ISO 50001 for its National Data Centre in the UK, which supports organisations in all sectors to use energy more efficiently, through the development of an energy management system (EnMS). To achieve and maintain this standard, Getronics has developed a policy for more efficient use of energy, with fixed targets and objectives to meet this policy. We consistently monitor and measure results, in order to focus on continually improving our energy management.

Outsourcing Standard

Getronics BeLux is registered to the ISAE 3402, International Standard for Assurance Engagements.  The Assurance Reports on Controls at a Service Organisation is an assurance standard used for documenting that a service organisation has adequate internal controls.

* ITIL® is a registered trade mark of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited. The ITIL Approved Examination Organization logo is a trade mark of AXELOS Limited.

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