Getronics Global Service Delivery Model (GSDM) is one of the working models within the corporate business architecture of Getronics. The GSDM is an integrated Service Management process delivery model, with the objective of enabling delivery of high quality, standardised, repeatable and consistent services for our customers. The GSDM also provides governance and structure to all Getronics Operational activities.
The GSDM draws upon recognised industry Best Practices such as ITIL® but also underpins Getronics ISO quality registrations such as ISO/IEC 20000 and ISO/IEC 27001. The GSDM provides the model that surrounds the Getronics Service Portfolio and Service Catalogue and the Global Standards which enable working with our Global Workspace Alliance partners. In summary, GSDM delivers: