Retail

Are you truly connecting with your customers?  Customers today expect a consistent, memorable experience, both in-store and online, that makes them feel they have a relationship with your company. And the benefits of that relationship go both ways. When your customers participate in your digital programs – social media, loyalty programs, e-commerce and more – you gain a wealth of information that can help you make those relationships even stronger.

We’ve worked with leading retail brands for decades, providing resilient, flexible IT systems that enable your core business to operate, coupled with the latest technologies and applications. From large-scale back-end office infrastructure to all the solutions you need in-store, we can help you increase customer satisfaction, stay ahead of your competitors and smooth out the impacts of the fluctuations in your market.

Our innovative Point-of-Sale and payment processing solutions integrate processes and systems to support enhanced relations with customers, staff and suppliers, featuring fraud-detection solutions and enabling improved inventory management.

We develop, support and host Customer Loyalty programs, including loyalty cards and mobile apps. And when it comes to Customer Analytics, our solutions capture and maximize real customer insights, helping you to improve customer experience, loyalty and retention.

Your customers also expect a smooth, seamless online experience. We can create, modernize and maintain your online store solutions, integrating social media, existing applications, payment gateways and analytic solutions, all in continuous communication with your back-office infrastructure.

Getronics’ retail solutions are tailored to the needs of your business, your goals and your customers. Whoever and wherever your customers are, we can help you connect and build strong, satisfying relationships that help your business grow.

Tecnocom

Subway

Getronics provides integration, configuration, and procurement and logistics support for Subway franchises in the United States. Subway recently recognized Getronics as its “Service Provider Partner of the Year”.

Location

Subway’s international headquarters are located in Milford, Connecticut in the United States, with its franchisee store support managed through its Independent Purchasing Cooperative located in Miami, Florida. Subway is one of the fastest-growing franchises in the world. It has approximately 45,000 stores in over 100 countries with over half located in the United States.

Activities

Subway is an American privately held fast food restaurant franchise, the largest single-brand restaurant chain and the largest restaurant operator in the world. It is best known for its submarine sandwiches (subs) and salads.

Challenge

To provide a rapid and seamless deployment of new Point of Sale retail technology as part of a Device as a Service rental model across all US stores without impact to productivity or operations.

“Their commitment to our brand has been demonstrated through every level of their organization and has resulted in happy customers.”

Louis T. Chmielewski
Senior Director of Infrastructure/Operations Technology, Subway.