Hospitality

Digital transformation is at the forefront of today’s business trends, and the hospitality business is no exception. Your guests’ rising expectations mean that services such as flawless online reservations and rock-solid internet access are expected and assumed. Now is the time to evaluate and improve your digital systems to help guests stay connected and improve their overall experience.

Whether you are considering upgrading your legacy systems or taking a phased approach to transforming or modernizing your solutions, we can:

– Enrich the guest experience with technology solutions such as in-room automation and fast, reliable internet services.

– Help staff become more efficient with service optimization tools.

– Improve customer interactions through centralized multimedia contact centres.

– Deploy highly available services at minimal cost and causing minimal guest disruption.

The Getronics Hospitality team provides communications and infrastructure solutions to luxury hotels across Europe, with a primary focus on four and five star properties. NEC sits at the core of the Getronics’ Hospitality team. Getronics remains NEC’s only Platinum partner in the UK and is a member of their Smart Hospitality Program.

We develop, support and host Customer Loyalty programs, including loyalty cards and mobile apps. And when it comes to Customer Analytics, our solutions capture and maximize real customer insights, helping you improve the customer experience, loyalty and retention.

We work with some of the most prestigious and internationally recognisable establishments where we contribute to the overall guest experience by delivering a portfolio of expert services and solutions. These range from highly available voice platforms to industry leading mobility and messaging solutions, all tightly integrated with PMS systems and delivered by our specialist hospitality project team along with round-the-clock support and monitoring services.

Getronics’ hospitality solutions are tailored to the needs of your business, your goals and your customers. Rely on the expertise of the Getronics team and our technology partners to ensure your guests stay connected and improve their overall experience.

Security

At Getronics we know safety and security are top priorities. Protecting organisations against threats now requires a far more integrated approach to cybersecurity than that provided by past strategies. It is vital to advocate a better approach in which security is at the heart of every component of every system. As a global information and communications technology service provider, we have enjoyed unique and privileged views of large infrastructures, so we’ve seen the risks; it’s this insight that has enabled us to design security into absolutely every component of everything we do, providing a higher degree of protection.

Getronics Security Operations Centre (GSOC) can help protect organisations against the evolving cyber threats.

Tecnocom

Peninsula Paris Hotel

The Peninsula Paris identified a number of potential partners that could support elements of the hotel’s technology estate, but Getronics was the only partner able to provide complete and overarching support.

Location

The Peninsula Paris occupies an iconic building that first opened in 1908 as one of Paris’ leading “grand hotels.” After lying dormant for two decades, this architectural gem on Avenue Kléber, close to the city’s most exclusive luxury shopping, dining and cultural attractions, was carefully restored and reopened as The Peninsula Paris.

Activities

The hotel is often frequented by celebrities and dignitaries of state. In a luxury property of this nature, guests quite rightly expect the highest level of service.

Challenge

Peninsula sought a partner with experience as a Systems Integrator in the hospitality sector to improve the efficiency of its digital operations and, in the process, enhance the experience of its customers.

“We have a really strong relationship with Getronics, our systems integrator, which has seamlessly provided crucial voice and data services since the hotel was built in 2012. Getronics is a true partner of our digital operations. We work collaboratively and adopt a team approach, which ensures critical admin and guest services support the day-to-day running, and therefore the success of the hotel.”

HERVÉ PHILIPPOTEAUX
IT MANAGER, THE PENINSULA PARIS.