Results Whitelane 2016 BeLux IT Outsourcing Study
Whitelane Research recently published the results of their 2016 BeLux IT Outsourcing study, produced in collaboration with Vlerick Business School. The study reviewed more than 500 outsourcing contracts held by 190 top IT spending companies in the BeLux region and reported on the satisfaction of these organisations with their outsourcing service providers.
We are pleased to announce that Getronics BeLux moved up to 5th place in the overall rankings with a general satisfaction rate of 79% and scored above average in the categories of Service DeliveryQuality, Proactivity, Innovation, Trust, Pricing,Contractual Flexibility, Change Management andBusiness Value. Furthermore, Getronics BeLux made the top three for End-User services (Workplace, helpdesk). The 18 GBeLux customers who participated in the survey are all satisfied.
This is the result of a number of initiatives to strengthen our position as “The Workspace Company” and to improve continuously our operational excellence based on our customers’ feedback. We made significant investments in recruiting talented people and in advanced training for our employees and management, and in the permanent monitoring of the improvement programs for our top clients. The combination of these important initiatives has made Getronics one of the best performing service providers in the BeLux region.
Full press coverage to date can be found below: