Getronics maintains top customer satisfaction rankings in Whitelane’s 2018 IT Outsourcing Study
London, UK – 4th June 2018 – Getronics, the global ICT services group, has maintained market-leading customer satisfaction ratings in the last twelve months, according to the Whitelane 2018 UK IT Outsourcing Study. A selection of Getronics’ UK outsourcing customers were surveyed, yielding a general satisfaction rating of 79% (10% higher than the industry average of 69%) and, as a result, a top three ranking out of 31 service providers. This demonstrates the consistency of the group’s performance, having maintained a top-four position in this survey for the last four consecutive years, with no dissatisfied customers.
In Whitelane’s study, Getronics was evaluated on two of four types of outsourcing contracts:
– ‘end-user services and collaboration solutions’, ranking 1st overall and
– ‘data centre, managed infrastructure and hosting’, ranking 4th overall
Chairman and Group CEO of Getronics, Nana Baffour, said: “Our performance over the past four years shows that we have earned our reputation as a people-centric business, by focusing on adaptability, resilience and proactivity to deliver an exceptional user experience. This continued success is not just in the UK, but across Europe and is reflected in other Whitelane research success, for example, in Belgium. We are doing all the right things to maintain our reputation, and we work hard to keep doing those things to delight all our customers, year in, year out.”
The survey indicates a small decline in the rate of growth of IT outsourcing in the UK: 27% of UK organizations expect to outsource more in the next two years (down from 35% in 2017).
The survey suggests that the top five objectives for organisations that are outsourcing their IT services are, in order of importance:
– cost reduction (68%)
– access to resources (57%)
– improvements to service quality (48%)
– innovation (44%)
– enable focus on core business (42%)
The independent study was conducted by Whitelane in cooperation with PA Consulting. More than 240 CIOs, CFOs or their direct reports from the top IT spending organisations in the United Kingdom were surveyed, evaluating over 760 unique IT outsourcing relationships. This resulted in the evaluation and ranking of 31 service providers.
Getronics is a global ICT integrator with an extensive history that extends over 130 years and is majority owned by Bottega InvestCo S.à r.l.
With nearly 4,500 employees, 45 locations in 22 countries across Europe and Asia Pacific, and in Latin America under the Connectis Brand, Getronics brings a strong capability and expertise in Workspace, Applications, Unified Communications and Managed Cloud services to provide a pro-active, end-to-end portfolio to enable the digital user – business or consumer, in both public and private sector.
Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with consistent IT services across 100 countries, with one single point of contact and billing entity. The GWA manages 10m workspace assets globally.
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