Getronics comes out on top for End User Services for a consecutive year in Whitelane Research 2016 UK Outsourcing Survey
London, June 16th 2016 – Getronics has today announced its number one ranking for end-user services in the Whitelane Research UK Outsourcing Survey 2016, coming fourth overall – the only European provider to make the top five – beating Computacenter, Capgemini and Atos.
Getronics continues to perform well in end-user services, holding the top spot for the second year running, also ranking seventh for data center and managed infrastructure services against industry heavyweights.
The study, produced in conjunction with PA Consulting, questioned 250 participants from the top IT spending organisations in the UK, evaluating over 800 of the largest IT outsourcing contracts. The study is considered to be one of the most representative and reliable reports on the outsourcing market.
In total, 27 IT Service Providers were included, with each participant required to have at least eight client evaluations to qualify for inclusion.
Mark Cook, Group CEO at Getronics comments, “At Getronics, we constantly evaluate and innovate our services to ensure they best meet the demands of our customers. Delivering customer success is at the heart of our culture and is reiterated by our improved scores on quality of account management.
“Each year, we are consistently ranked in the top five across different portfolio areas. Getronics coming first for end-user services is testament to the efforts of the team in guaranteeing consistently high customer satisfaction. We are delighted to receive recognition in this area for another year running as we continue to make strides to become the leading independent ICT Managed Services provider in today’s IT services market.
“Our ranking as fourth overall is down to our ability to combine deep vertical expertise with large scale technology solutions in challenging and complex environments. At Getronics, we pride ourselves on delivering a personal service to all our customers, giving them the consultancy and attention they require in order to succeed with their IT and business goals.”