Trustmarque Solutions Ltd is one of Microsoft’s biggest UK large account resellers into the public and private sectors.

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Trustmarque’s Head Office is in York and they also have offices in London and Edinburgh.


With a 2008 turnover of £117 million, Trustmarque’s many clients include the NHS and local and central UK government.


To understand Trustmarque’s customers’ attitudes around service delivery needs, identify the requirements to support the future customer contact strategy, review the suitability of the existing system and recommend options for the future.