“This meant that not only 60.000 AOK employees were provided with central internet access but employees obtained a highly available communication platform.” Andreas Jonscher, AOK Account Director, Getronics

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“This meant that not only 60.000 AOK employees were provided with central internet access, but employees obtained a highly available communication platform for the transmission of their social insurance data, and support partners such as SAP obtained a reliable platform for support purposes as well.”

Andreas Jonscher, AOK Account Director Getronics

Locations


The AOK federal association is an umbrella organisation representing the interests of 16 independent regional AOK offices in addition to branch offices and furthers subsidiaries

Activities


AOK offers comprehensive health management, where consistently applied quality management leads to increased efficiency in the provision of healthcare services. For the policyholder, this means optimum care in return for an affordable rate. In fact, AOK is known for customer service - answering client questions concerning health and health insurance within 24 hours during the business week.

Challenge


When system environments expand over a long period, updates to these systems are often complex and require significant effort. This was exactly the case with AOK, whose IT infrastructure required an “overhaul” to accommodate new requirements.