Real-time Reporting & Billing with Mature Self-Serviced Provisioning Module

Real-time Reporting & Billing with Mature Self-Serviced Provisioning Module

Online Workspace is unique in the maturity of its self-service and the advanced level of automation that it offers customers. Every user has their own self-service module which enables them to request applications as and when they need to use them. The application they need is implemented much faster than any traditional ICT solution – as soon as the application request has been approved by the line manager, the application is made available to the user as they log back into Online Workspace. From an administrator’s perspective, they are able to add and remove users, determine the list of applications offered, and change the administrative authorities within the business, whilst retaining a clear view of the end users, applications in use, and even breakdown of storage usage at any one time, thanks to the real-time reporting and billing. Due to the maturity of the self-service module and its alignment to the business’s management workflows, a significant reduction in service desk requirements within our existing customer base has been demonstrated.