Getronics recognises that for most organisations the management of their ICT infrastructure must balance the need for availability, flexibility and security against the need for keeping the cost of ownership as effective as possible.
All of our services and operations are fully aligned with the world’s most respected standards and frameworks. Our processes are based on the IT Infrastructure Library (ITIL) service management framework, and our organisations are ISO-certified with a focus on continuous service improvement and customer satisfaction.
Getronics has developed and refined its Global Service Delivery Model (GSDM) to ensure a consistent and controlled service process worldwide.
Getronics' Global Service Delivery Model (GSDM) is an integrated Service Management process delivery model, with the objective of enabling delivery of high quality, standardised, repeatable and consistent services for our customers. The GSDM also provides governance and structure to all Getronics Operational activities. The GSDM draws upon recognised industry Best Practices such as ITIL but also underpins Getronics ISO quality registrations.
Service Desk & Remote Management
Getronics has 4 Global Service Centres which provide remote services to all areas of the Getronics portfolio including Service Desk, NSOC, E2E incident management, problem management and reporting services. The GSC is also responsible for the end user self-service solutions and utilises automation techniques to drive efficiencies in supporting the whole universal workspace environment.
Support & Maintenance (Deskside & Remote)
Getronics Support & Maintenance Services provide first class onsite and remote support services including logistics management and full equipment lifecycle management. Fully integrated into our service management solutions, our engineering capability enhances workspace delivery across the globe. Across the Getronics Workspace Alliance, we have 18,700 on site engineers and over 4,700 ITIL certifications.
Cabling & IT Infrastructures
Getronics is able to analyse, diagnose and remedy issues within the physical cabling at a customer’s site, as well as completely upgrade or green field install the cabling infrastructure that best suits the needs of the customers’ business. By integrating the cabling requirements into the network design phase of a transformation project, Getronics can ensure that the right classification and density of cabling is correctly installed and matched to the available switch capacity and wireless endpoint design.