Technology issues
Communication presents enterprises with a number of critical technology questions. 'Should we be early adopters, or invest only in proven technologies?' 'Is our current infrastructure flexible enough to implement a mobile solution?' 'What are the operational challenges in mobility projects?' 'How do we control the costs?'

It is a fact that most large organizations do not know the actual cost of their telecommunication services. Yet with ever more reliance on this technology, it is vital that these cost become more transparent.

Using communication to drive productivity
Today, organizations need to share voice, data and video with partners in order to drive projects forward; and to give customer service agents access to transaction data while speaking to clients on the telephone. They need to create the possibility of integrating people, processes and information to enhance productivity and drive profitability.

Remote and mobile workers need to benefit from unified messaging, which provides universal access to voice, fax and data messages from their email or voicemail inbox, to be able to respond quicker and more efficiently to today's demanding work environment.

Improving customer contact
Contact Centers, which were once considered prohibitively expensive or too difficult to integrate with existing PBXs, are now possible through IP communications. By making information immediately available to customer service agents, organizations will be able to deal better with enquiries and process transactions faster: this leads to improved customer service and a greatly enhanced perception of the organization by customers or members of the public.