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Unified Communications

WHAT IS Microsoft Lync?

Workplaces are changing. Teams are more distributed. People need productivity tools that enable them to work from virtually anywhere. Yet, despite organisations’ technology investments, users struggle to stay connected with colleagues and the business. Slow innovation in traditional technologies such as telephony forces users to choose other modes for collaboration and communication. This makes it more challenging for IT professionals to deliver new capabilities in an integrated, cost-effective, and secure manner.

Microsoft^® Lync^™ connects users in new ways, regardless of their physical location. This Unified Communications platform delivers a fresh, intuitive user experience that is directly accessible from Microsoft Office applications such as Microsoft Outlook^®, Microsoft Word, and Microsoft SharePoint®. Lync brings together the different ways people communicate in a single interface, is deployed as a unified platform, and is administered through a single management infrastructure. The unified nature of the system helps reduce costs and facilitates rapid user adoption. And, because Lync is broadly interoperable, it fits into existing IT infrastructure for easier deployment and migration.

Overview of Lync Workloads

Instant Messaging and Presence

Microsoft Lync gives users real-time presence information - including photos, availability and location - and enhanced instant messaging to help end users find and communicate with one another efficiently and effectively.

A user’s presence is a collection of information that includes availability, willingness to communicate, additional notes such as location and status, and how the user can be contacted. Presence is enhanced in Lync with pictures, location information and additional granular information about availability and communication preferences.

Audio, Video and Web Conferencing

Conferencing capabilities are historically evaluated and acquired by workload—voice, application sharing, Web conferencing, and video conferencing—and limited to users within a department or division within the enterprise. Lync Server 2010 aspires to remove those boundaries, delivering efficiency and cost savings by delivering a unified solution with feature parity to multiple single-workload solutions. New features, a unified client, and simplified operation drive adoption to help users improve productivity without extensive training. Lync makes it easy for users to create, moderate, and join pre-planned and on-the-fly audio, video, and web meetings with people inside and outside the organization through a unified platform.

Enterprise Voice

Lync combines the telephony features of a traditional IP PBX with rich presence, instant messaging and conferencing to improve communication and to lower costs. Lync can replace or enhance your existing IP PBX system.

Note that Lync must be running on-premises or hosted by a partner to use enterprise voice

Mobility

Lync makes communicating easier and more engaging by delivering a consistent experience across computers, browsers, telephones and mobile phones. This allows users to connect from anywhere, using the most appropriate device in any occasion.

Group Chat

The Lync Group Chat console allows groups of users to participate in ongoing discussions on topics of shared interest. The history of the conversation is maintained so that teams in different locations and departments can review discussions, even when users are online at different times. Group Chat enhances team communication and enables geographically distributed teams to work together efficiently.

More info about Lync can be found here: Microsoft.com

WHY GETRONICS for Your Lync Deployment? +

End to End Unified Communications Service Model

Getronics can offer you a complete service including Design, Build, Implementation and Management (24x7 ongoing support services) on Lync.

Getronics as NWOW (New World of Work) Ambassador

Our goal is improving customer business performance by implementing end-to-end ICT solutions that enable the new way of working. The New World of Work (NWOW) enables our customers’ end users to become more productive, flexible and effective by remotely connecting with each other, wherever they choose to work, in a secure and seamless way. We have adopted the NWOW concept as business, and have a fully equipped Productivity Experience Center at our Getronics headquarters in Diegem, which uses Lync as an important asset to enable the unified communication functionalities necessary to support the concept. We organise guided tours on a regular basis on how we have implemented and use the NWOW concept – why not come and see the NWOW in action?

The Workspace and end-user are the primary focus in our approach

We have developed an approach where the end-user is our starting point in the way we build cases and projects for our customers. Increased efficiency is on every business’s agenda today and employees are the key contributors to this.

Getronics is a leader and key partner for Microsoft based solutions

End-to-end Microsoft based project implementation expertise
Strong focus on information architecture and solution architecture - key for a manageable and scalable platform
Experience with complex architectures supporting geographically distributed organisations
We are a Microsoft GOLD certified partner
- A local and global structure
- +10 Gold Certified Microsoft Competences
- Active in Technology Adoption Programs and Partner Evidence Programs
Over 100 certified Microsoft professionals globally

GETRONICS OFFERING

THE GETRONICS PRODUCTIVITY EXPERIENCE (GPE)

We are convinced the New World of Work and Smarter Collaboration has a lot to offer to improve business and end user productivity. And while it’s all very interesting to talk about its benefits and merits, Getronics can offer a hands-on experience to really understand what it means in practice via our Getronics Productivity Experience (GPE).

We immerse you in our communication tools and collaboration technologies. We let you use them in lifelike situations and encourage you to discuss how they can be useful in your organisation. And we challenge you in your objections against change. The GPE is a great way to discover the right set of products and solutions for your business.

HOW DOES IT WORK?
We invite you and a team of colleagues to spend a few hours in the fully equipped Productivity Experience Center at our Getronics headquarters in Diegem, Belgium. There we unfold a scenario that closely resembles a challenge your company faces.

DISCOVER NEW WAYS OF WORKING
We let you trial some of the communication and collaboration tools we already use on a daily basis. They allow you to perform important tasks in a more efficient way.

SOLUTION ALIGNMENT WORKSHOP

Getronics consultants can help you by building out-of-the-box or custom Unified Communication solutions by mapping your business needs against technology requirements.

TRIAL AND/OR PROOF OF CONCEPT

A Proof of Concept (POC) is the ultimate way to evaluate the capabilities and benefits of UC with Lync. During POCs our Getronics consultants can build and demonstrate the solutions you are interested in and if needed, we can challenge them against Microsoft competitors.

DESIGN & IMPLEMENT

Our consultants are trained to develop and implement the best Lync designs for your company. These Technology Designs are fundamental to the end-to-end implementation of Lync solutions.

MANAGE

As Getronics also has a Managed Services team, we can provide day-to-day management and monitoring of your Lync infrastructure.