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GWA

Getronics Workspace Alliance

Globally and Consistent Workspace Services

The Alliance, of which Getronics is the leading partner, supplies IT support to multinational companies around the world, delivering field and remote services in over 90 countries sharing common processes, methods and tools to ensure seamless delivery across regions.

By engaging with a member of the Alliance, international organisations can plug into an extended service network through a single business point of contact. This differs fundamentally from the locally sub-contracted resources used traditionally in many international IT service contracts: All Alliance members work together to anticipate service requirements and to plan and manage resources accordingly. For the client, this results in simplified contract management, effective service evolution and responsive scaling to requirements.

Facts and Figures of the GWA:

  • 45,000 total employees
  • Marketing and operational presence in 25 countries with extended coverage in a total of 90 countries
  • 7.4 Workspace Assets Managed
  • Ranked #3 for Managed and Maintained Workspace Assets by OVUM, with 7.4 Assets managed
  • The 9 Alliance partners are Getronics, CompuCom, SPIE, Tecnocom, NTT Data Getronics, ServiceOne, Getronics Latin America and AGCN

Objectives

The Alliance is focused on the provision of Workspace management services. It intends to become a byword for reliability, innovation and value in its chosen area.

Workspace management services cover all managed Service Desk operations, the provision of self-service portals, asset management, and hardware maintenance. Alliance members also provide transition services, through which ageing client Workspace environments are updated and standardised. Our end goal is to enable users to be productive, helping them achieve their own business goals.


“The Getronics Workspace Alliance (GWA) was among the select companies that Forrester invited to participate in its 25th March 2013 Forrester WaveTM report. The Forrester WaveTM: Global Workplace Services, Q1 2013. In this evaluation, the GWA was cited as a Strong Performer.”

The Forrester WaveTM: Global Workplace Services, Q1 2013
by William Mortarelli and Wolfgang Benkel, March 25th, 2013.

* Forrester conducted services evaluations in May 2012 and interviewed eight vendor companies, Atos, CSC, Fujitsu, GWA, HCL, HP, IBM, Unisys, and 23 user companies.

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Client Quotes

“Getronics’ expertise and specialist knowledge is exceptionally strong. Working with Getronics has enabled us to consolidate our business infrastructure, improve our capacity to respond to the needs of the business and also provide us with access to the latest technologies and industry leading expertise. Ultimately, with Getronics as our IT partner we’re able to focus on our business strategy, confident that our technology and IT support is in safe hands”

Anders From, Global IT Director,
Subsea 7

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