Case Study: Trustmarque Solutions Ltd
Sector: Technology & Telecommunications Solution: Consulting
Trustmarque Solutions Ltd is one of Microsoft’s biggest UK large account resellers into the public and private sectors.
Locations: Trustmarque’s Head Office is in York and they also have offices in London and Edinburgh.
Activities: With a 2008 turnover of £117 million, Trustmarque’s many clients include the NHS and local and central UK government.
Challenge: To understand Trustmarque’s customers’ attitudes around service delivery needs, identify the requirements to support the future customer contact strategy, review the suitability of the existing system and recommend options for the future.
By questioning our original assumptions and asking searching questions of the right people, getronics has enabled us to develop an improved contact strategy and we can now ensure it will be underpinned by the acquisition of the right technology.
Mark Godliman, IT Director,
Trustmarque Solutions Ltd
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