Case Study: Toshiba
Sector: Technology & Telecommunications Solution: Field Services
Toshiba Europe GmbH (TEG) is a fully owned subsidiary of Toshiba Corporation, Tokyo, a global corporation with more than 130 years of company history. Toshiba is a world leader and innovator in pioneering high-end technology.
Locations: Headquartered in Neuss, Germany, TEG is comprised of four business divisions: Computer Systems, Storage Device Products, Consumer Products and Electronic Systems Operations.
Activities: Toshiba is a manufacturer and marketer of advanced electronic and electrical products Spanning information & communications systems; digital consumer products; electronic devices and components; power systems, including nuclear energy; industrial and social infrastructure systems; and home appliances.
Challenge: To deliver distributed field warranty services for Toshiba’s laptop products, including bespoke arrangements for corporate customers across the UK and Europe.
In the UK alone, Getronics currently support over 19,000 laptops, where we deliver next day business services to repair laptops for customers
Getronics International Service Desk Introduction