Case Study: Rexam
Sector: Manufacturing Solution: Workspace Management – Service Desk
Rexam are a leading global consumer packaging company, with a vision to be the best consumer packaging company in the world.
Locations: Rexam have 105 plants and employ some 23,000 workers in more than 20 countries, across the Americas, Europe and Asia.
Activities: Rexam offer a broad range of packaging services and solutions for different industries, using different materials and technologies.
Challenge: To introduce a Service Management system that provides the business with centralised multinational support to enable the central service team to accurately report on performance.
One of the major benefits is the global service desk toolset and for the first time global reporting on usage and costs.
Stuart Ince, Global Sourcing & Vendor Relationship Manager, IM Centre of Excellence, Rexam