Case Study: Peel Ports
Sector: Transport & Logistics Solution: Service Desk
Peel Ports are Britain’s second largest group of ports and are strategically located to serve the whole of the United Kingdom. Peel Ports’ five major gateways handle a broad spectrum of international trade.
Locations: Peel Ports operate from Clydeport, the Port of Heysham, the Port of Liverpool, the Manchester Ship Canal, Medway Ports and Irish Sea Ports.
Activities: Peel Ports handle 65 million tonnes of cargo every year and this figure is growing.
Challenge: To establish a new Service Desk that is mature in its practices and can support Peel Ports’ aspirations for change.
The Peel Ports Service Desk handles around 1200 calls per month and it is highly important to their operations that the support provided is efficient and effective. Through a tender process Peel Ports sought an IT provider who could demonstrate proven service methodology and ITIL accreditations.
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