Case Study: Malaysia Airlines

Locations: The Company operates flights from its home base, Kuala Lumpur International Airport, and its secondary hub in Kota Kinabalu. The current geographic spread of Malaysia Airlines offices covers over 56 countries and 160 locations worldwide.

Activities: Malaysia Airlines flys more than 14 million passengers a year to over 100 destinations across 6 continents. It employs over 10,000 people located in Malaysia and various International Stations.

Challenge: To provide Integrated Desktop Management Services for 9000 seats covering 56 countries and 160 locations. To provide an End to End Desktop Lifecycle Management and a service based model with reduced complexities and increased efficiencies to enhance end user experience.