Case Study: Kodak
Sector: Technology & Telecommunications Solution: Service Desk, Field Services & Logistics
Kodak rank as a premier multi-national corporation, with a brand recognised in virtually every country around the world.
Locations:Kodak operate three manufacturing facilities across the UK in addition to their
logistics control centre.
Activities: Kodak have sold or leased over 85,000 photo-kiosks to customers worldwide, most of them
in retail stores
Challenge: To manage the commissioning of new Kiosks at customer sites with complete management
and maintenance of the entire installed base.
For Kodak it is important to be able to rely on one supplier delivering all required services with a high quality and keeping Kiosk uptime over 95%, thus securing investment and revenue.
Laurent Duffau,
KODAK Service & Support, Consumer
Getronics International Service Desk Introduction