Case Study: ING
Sector: Technology & Telecommunications Solution: Service Desk, Field Services & Logistics
ING (Internationale Nederlanden Groep) are one of the world’s largest financial services companies.
Locations: ING are present in over 50 countries, with 75 million customers worldwide. Their head office is located in Amsterdam.
Activities: ING currently offer banking, investments, life insurance and retirement services to meet the needs of a broad customer base.
Challenge: To improve quality of service, reduce time-to-market and increase product flexibility. Getronics were also tasked with standardising business processes whilst reducing costs.
Our relationship with Getronics is very good, they are very committed in continuously improving the quality of services. I am confident that Getronics is able to even further improve customer satisfaction.
Ditte Juriens, Head Global Delivery Control, ING
Getronics International Service Desk Introduction