Case Study: Iceland
Sector: Retail & Wholesale and Food & Beverage Solution: Service Desk, Break-Fix, Infrastructure, Data Centre
Delivering great ideas for busy, value-conscious Mums, Iceland focus on bringing good value frozen food to their customers and pride themselves on the incredibly high service standards within their stores.
Locations: Iceland have 740 stores throughout the UK. Iceland’s Head Office is based in Deeside, near Chester. Additionally, they have 4 depots based in Livingston, Warrington, Swindon and Enfield.
Activities: Iceland’s primary product line is frozen food, including party food, desserts, vegetables, meat and fish. Each store also has a grocery and chilled & fresh food areas.
Challenge: To upscale IT resiliency and flexibility in response to increasing consumer demand for Iceland’s stores to be open longer hours in order to compete with Superstores.
THE GETRONICS AND ICELAND RELATIONSHIP CONTINUES TO STRENGTHEN BUILT ON A SOLID FOUNDATION OF DELIVERING THE CORE SERVICES EXCEPTIONALLY WELL WEEK IN, WEEK OUT, AND DELIVERING WELL MANAGED PROJECTS ON TIME AND BUDGET. THIS PLATFORM ENABLES BOTH PARTIES TO FOCUS MORE TIME ON VALUE–ADDED FUTURE STRATEGIES AND INITIATIVES WITH CONFIDENCE, KNOWING THAT THE CORE BUSINESS IS IN VERY SAFE HANDS AND THAT THERE IS A STRONG TRACK RECORD OF DELIVERY
Mark Pearson, IS Director,
Iceland Foods
Getronics International Service Desk Introduction