Case Study: Gatwick
Sector: Travel & Transport Solution: Service Desk, Service Management & Applications Management
With over 34 million passengers travelling through the airport last year, Gatwick Airport is the busiest single-use runway airport in the world and the UK’s second largest airport.
Locations: Based in the South-East of England, the airport has become a major driver in the local economy, generating around 23,000 jobs including airlines, handlers and retail partners. Situated 29 miles South of London, it has excellent public transport links into the Capital, the financial district and key tourist attractions.
Activities: Gatwick serves around 200 destinations in 90 countries and accommodates 34.2 million passengers a year. In the second half of 2012 there was an average rate of 53 aircraft movements per hour. The airport is expanding due to having been selected to launch and house the Airbus A380 which will add significantly to both passenger numbers and employed staff across airport.
Challenge: To transform the airport’s IT in line with the airport’s main objective of providing a world-class customer experience for Gatwick passengers.
We selected Getronics partly down to their “personality” as
a company. We were impressed
by the quality of their people
(we met our delivery team before we awarded the contract) and
to this day we maintain strong relationships right up to executive level
Anthony Lamoureux,
Head of IT Service Delivery, Gatwick Airport
Getronics Company Video