Case Study: Clarks
Sector:Retail & Wholesale, Manufacturing Solution: Break-Fix, Service Desk
Locations: Clarks’ Head Office is based in Street in Somerset. They have stores in Europe, the United States and the Far East, and manufacturing plants in India, Brazil, Cambodia, China and Vietnam.
Activities: Clarks, who have been in business since 1825, design and manufacture shoes. They sell 50 million pairs annually. In 2010, Clarks’ profits exceeded £100 Million, with sales of nearly £1.3 billion.
Challenge: To provide a seamless Service Desk and break-fix service to support Clarks’ retail branch network.
CLARKS ARE DELIGHTED THAT WE HAVE EXTENDED OUR LONG TERM RELATIONSHIP WITH GETRONICS. THE NEW DEAL SHOULD BE SEEN AS CONFIRMATION OF OUR BELIEF IN THE QUALITY AND VALUE OF THE SERVICES PROVIDED, COUPLED WITH AN EXCELLENT TEAM OF DEDICATED PERSONNEL. CLARKS HAVE A VERY AMBITIOUS 5 YEAR PLAN, WHICH WILL SEE US GROW INTO A TRULY GLOBAL BRAND. IT IS VITAL THAT THROUGHOUT THAT TRANSFORMATION WE HAVE DEPENDABLE PARTNERS TO WORK WITH; TO LOOK AFTER BUSINESS AS USUAL AND ADAPT TO CHANGES.
Alistair Smith, Store Systems Manager, Clarks