IP telephony drives productivity
The convergence of telephony and the computer means that all business communications technologies can be handled as one package, whether voice- or data-based. Having all the technologies in the same place, on the same reference architecture, simplifies business communications so that staff can focus on the business.

Hidden costs
Most large organisations do not know the actual cost of their telecommunications services. A managed IP telephony solution provides the benefits of predictable long-term expenditure, while the converged infrastructures significantly reduce long-distance PSTN costs by up to 50 per cent and the overall telecoms budget by as much as 30 per cent per year.

MIPT can cut costs
Combining voice and data communications through IPT provides significant savings over managing separate systems. But for many businesses it is hard to get the expertise or experience in-house to make the most of the benefits. Using expert help in the management of your IPT system will make sure that the network is easy to update, maintain and scale up or down, making the solution highly flexible and cost-efficient.

When is it right to outsource?
ICT outsourcing can deliver major cost savings and improve workforce efficiency, so when should your enterprise consider it? Here are five indicators that suggest it might be the right time to outsource:
You are unclear about the true cost of ICT and need to quantify it in order to control expenditure and meet budget objectives

• Your organisation is going through a significant transformation, perhaps as the result of an acquisition or divestment
• You wish to enable new services quickly, perhaps because you are bringing new products to market or want to work more closely with partners
• You need to make rapid efficiency gains in order to free up investment capital for core business concerns
• You need to increase or reduce ICT resources and their associated services as your business demands change.