Extending the desktop
Getronics Managed IP Telephony solution is available on a part- or fully-managed basis and is made up of flexible, scalable and reliable services and systems that can be combined into a tailored package. The core body of services is as follows:

• IP network assessment and upgrade - updating the network to support IP telephony
• Procurement and provisioning - asset management, rollout and logistics services, and licensing administration (based on the Cisco IPT Portfolio including CallManager, Voice Gateway and handsets)
• Systems management - delivering end-to-end services to ensure high quality voice service and reliability.

Getronics will establish a single point of contact (SPOC) helpdesk for each client, which will handle end-user support; installations, moves, adds and changes; incident management; problem and change management; and SLA reporting.

Security plays a significant part in the design, implementation and management of an IP telephony solution. Getronics also offers a complete and integrated suite of security services as a complement to its Managed IP Telephony services.

The standard Getronics Managed IP Telephony package comprises:

System - Includes access to a CallManager Cluster, Gateway connections to a public network, and entry-level Cisco IP telephones.
Services - Installation, support and maintenance for the entire solution, with a helpdesk available during working hours. Typically, Getronics offers system maintenance and support eight hours a day, five days per week, with a four-hour response time. The typical package would also include up to ten per cent of moves, adds and changes yearly.

Within the standard package, Getronics will provide focused and intelligent return on investment (ROI) reporting and business improvement analysis.

Any element of the basic MIPT package can be customised easily to meet specific business needs. For example, clients might prefer to adopt the IP soft phone instead of the desktop model. Service windows can be offered on a flexible basis, with a full 24x7 service available where needed. And of course the number of moves, adds and changes can be adjusted to your needs.

Getronics also offers value-added services, including unified messaging services and a richer media mix of voice and video over the IP network. Further value-added services can include:

• Voicemail and unified communications
• Contact centre systems and integration
• Desktop integration and mobility
• Security scans and services
• Managed LAN services.

Benefits
Getronics Managed IP Telephony extends the desktop to include voice, as well as data communications. In doing so, it provides an economical and adaptable solution that optimises workforce efficiency.

Immediate savings - Getronics' best practices methodologies and clear service level agreements ensure that the solution will give businesses value for their MIPT investment, reducing their charges for voice and data communications.

Controllable costs - All Getronics management solutions are charged on a fixed monthly, per-user basis, giving a clear view of ongoing management expenses, so control is put firmly into the hands of managers. This ensures that the solution will continue to provide long-term savings and business value. Implementing MIPT can cut total telecoms outlay by up to 30 per cent, ensuring a decreased total cost of ownership (TCO) and rapid return on investment (ROI).

Improved mobility and productivity - Getronics MIPT enables effective mobile communication using soft phones as well as desktop solutions. This flexibility enables mobile workers and those in remote locations to collaborate more efficiently, improving responsiveness and to work more efficiently, as well as cutting the time and expenses associated with travelling to meetings.

Improved customer contact - Dynamic business services can easily be added to extend the standard MIPT package to customer contact by ensuring that all relevant information and applications are available precisely where and when they are needed.

Future-proofing - A single infrastructure for voice and data communication provides a clear development path for the future, and because the solution is managed, new communications applications can be integrated more safely, and controlled, using best practices.

Greater business resilience - An optimised ICT system increases business resilience by enabling faster and more effective response to customer demand and changes in the business environment while saving money.

Competitive advantage - Each of the business benefits to be gained from Getronics MIPT solution contributes to increasing competitive advantage.

Investment protection - Because Getronics MIPT is based on flexible and transparent pricing options, clients can adjust the solution, so they will not have to pay for technologies or capacity they don't use and can protect their ROI.

Improved IT department productivity - Because MIPT is a remotely managed service, fewer people, software and vendors will be needed to manage the infrastructure. In-house IT staff can then focus on business issues.