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| | Ford - Bringing together three separate Customer Response Centres | |
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| Ford's TrustMark Customer Response Centres (CRCs) provide a critical aspect of the company's service to its customers. They are the front-line points of contact for Ford, Jaguar, Land Rover and Volvo drivers, whether they are enquiring about new models, seeking advice about their existing vehicles, or registering complaints. | | |
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- Bringing together three Customer Response Centres
- Integration of differing technologies
- Complete solution within 12 weeks
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- A Single CRC Served by a Remote Data
- Cisco IP Contact Centre (IPCC),IP Telephony (IPT) and Unity servers
- Linked to Data Centre
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- Reduced maintenance costs
- Increased Scalability and greater customisation
- Technical consistency
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