Client issues
Organizations are increasingly challenged to manage their ICT infrastructures cost-effectively while optimizing performance and improving the efficiency of working practices. For end users, an efficient workspace that constantly operates at optimum levels is crucial to performance, but in order to achieve this, they need an architecture that can stay current by adapting to new advances in ICT. Applying forward-thinking technologies now enables companies to future-proof their enterprises.

Using the expertise of a third-party provider remains the preferred route for many organizations that are seeking to reduce expenditure and concentrate on their core business. Getronics has specialist expertise in providing and managing workspace solutions, offering utility-based solutions with flexible and transparent pricing options to ensure that costs are easy to predict. 

Getronics approach
Using a combination of remote and on-site services, Getronics brings IT infrastructure library (ITIL) based delivery methodologies and best practices to manage complex ICT infrastructures of any scale or size. The Getronics solution is based on a reference architecture that provides flexibility, efficient management and continuity.

Gains in best practices and scale that are inherent in large enterprises are now available to companies of all sizes. Businesses have historically had to pay a premium for this quality of service, but now companies with 1,000 seats or more can enjoy enterprise standards at a small business price.

Getronics provides Network and Desktop Outsourcing services, assuming full responsibility for service availability and quality through a structured and packaged catalogue of services that covers the full lifecycle from assessment through to ongoing management. These are based on over 20 years' experience in providing enterprise ICT solutions. Incident management is performed remotely 70 per cent of the time, reducing the need (and cost) to dispatch on-site services.

Getronics is a world leader in network and desktop outsourcing, offering flexible pricing arrangements that include a utility model in which the client pays a fixed price per employee workplace for a pre-defined set of services. The Getronics solution ensures that enterprise risk associated with maintaining an efficient ICT working environment is mitigated, as well as delivering increased user efficiency and cost savings.