Getronics proposed a solution designed specifically for SWC to improve operations for its 4200 users spread over 78 sites. The new system is expected to roll out over 18 months.

Ed Phillips, Cisco Solutions Manager, Getronics explains, "Getronics has specifically focussed in UC for a number of years.  As a result we have developed a high level of experience and expertise in this field. This expertise coupled with the rapid technology development in UC enables us to continue to offer innovative ways for customers to enhance business performance and lower operational IT costs". He added, "For Sydney Water, we are able to help lower operational costs by centralising administration and management of telephony services, and improve customer service by providing common telephony interfaces to all employees and customers and quick access to information through computer-telephony integration".

Rob McCabe, Director Consulting Services at Getronics said, "Getronics has built a strong reputation for delivering advanced unified communications solutions on a variety of platforms. Winning the SWC contract demonstrates our willingness to provide a solution for a specific business problem. We look forward to a long and successful partnership with Sydney Water", Mr McCabe concluded.